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Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:

- From PSTN to CC inbound call monitoring & testing
- Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
- Monitoring & quickly troubleshooting the call quality
- Long term analytics reporting for the performance, quality and availability of your CC
Recorded Feb 27 2019 60 mins
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Presented by
Alex Bahar, Senior Solutions Engineer
Presentation preview: Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze

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A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze
  • Live at: Feb 27 2019 2:00 am
  • Presented by: Alex Bahar, Senior Solutions Engineer
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