How to Ensure a Healthy UC Environment and Great User Experience

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Presented by

Martin Smith

About this talk

Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology. During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view. What you will takeaway from this session: How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment How to measure and manage user experience from one platform to another. What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment. How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.