Keep the modern workforce connected

Presented by

Bill Haskins, Wainhouse Research | John Ruthven, CEO @ IR

About this talk

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point. In order to prevent the spread of the virus, social distancing has been adopted globally. Companies that can are sending workers home to work remotely, and consumers are preferring to interact with vendors online. As the level of emergency continues to increase, companies are experiencing a spike in call-in volumes, customer inquiries and online orders. Unified Communications was built for this, but it has never been pushed this hard. Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the Coronavirus crisis. During this session, you can expect to learn: > How your peers are responding to the COVID-19 crisis > Strategies your IT department can take to accelerate your digital environments > Proactive UC solution approaches to streamline operations in the future

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.