Maintaining Productivity and User Experience in a Remote Working World

Presented by

Rick Hawkes, Sales Specialist – Alliances, Avaya | Frank Hoekstra, SVP & Head of Europe, IR

About this talk

In an effort to support businesses around the globe who have been affected by the COVID-19 outbreak, IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a remote working world. While there are various travel restrictions on both a domestic and international scale, many organizations have told employees to work from home. Remote working has seen a rapid increased adoption over the past few weeks. Join IR and Avaya for an exclusive webinar discussion on 23 April, 2020 at 3pm CET / 2pm BST. Key themes of the discussion will include: • How to maintain productivity: thoughts from the panel on managing a remote team effectively and ensuring the right tools are deployed. • Case study: Over 300,000 Remote Agents transitioned to date around the globe in response to Covid 19. IR supporting multiple on premise and remote workers across global territories. • What does it take? Remote working requirements, setup, connectivity and supporting remote workers.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit