10 Questions IT Leaders Ask to Keep the Modern Workforce Connected

Presented by

Bill Haskins, Wainhouse Research | Harrison Bliss, SVP @ IR

About this talk

10 Questions IT Leaders Ask to Keep the Modern Workforce Connected ** How UC Performance Management Solutions Can Help ** How UC Performance Management Solutions Can Help COVID-19 has pushed the world to reevaluate the way we live – interactions with others, human connection, family priorities, consumer purchasing and even business operations. In this time of uncertainty, we are learning to adapt and be agile to keep our business connected and maintain customer service. Impact: Businesses are experiencing travel restrictions, supply chain shortages, and many are contending with the requirement to have a completely remote workforce. As a result, new technology and processes are quickly being implemented to support this rapid digital transformation. In order to succeed in this new norm, its vital your UC and collaboration tools are working properly. If teams cannot communicate and customers cannot be served digitally, businesses will fail. Now more than ever, IT leaders are challenged to have the right mix of tools to ensure business continuity, and many are finding that UC Performance Management solutions play a critical role in their company’s success. When your UC solutions don’t work properly, agile solutions that give you deep insights, and quick troubleshooting capabilities will ensure you find and fix the problem before it impacts your employees or customers. Expect to Learn: - Understand the impact of COVID-19, and new ways to approach IT strategies - Strategies that IR customers are evaluating - The important role customer satisfaction plays in your organization’s success

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.