Payments Clarity and Certainty in Time of Crisis

Presented by

Lu Zurawski (Practice Lead for Retail Banking Products, ACI) and Jim Bowers (Payments Solution Specialist, IR)

About this talk

The success of our world economy largely relies on human movement and consumer buying behavior. With an overall shift in the way we’re transacting due to the impacts of COVID-19, new paradigms in the payments space are emerging and there’s an increased need for resiliency, stability, and automated operations to ensure day-to-day transaction continuity. While this pandemic has created instability and uncertainty, consumers are adapting rapidly, and financial institutions are closely re-examining their business strategies and future-proofing their mission-critical infrastructure to manage new payment methods and the surge in digital and contactless payments. Join ACI, IR and your peers to learn why proactive transaction monitoring and real-time visibility across your entire payments environment play a critical role in providing the clarity and certainty that transactions are being accepted across all payment systems and channels – ultimately increasing customer satisfaction and optimizing revenue flow.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit