Payments Industry: Managing Through and Beyond the Changing Times

Presented by

Zil Bareisis, Head of Retail Banking, Celent | Jim Bowers, Payments Solution Specialist, IR

About this talk

There is not a single payment flow that has not been affected by what is happening in today's world. As we begin to shift from the unprecedented emergency to the new normal, organizations – from retail to banks – are adjusting quickly to the short and long-term impacts. Thriving and leading amidst the pandemic requires adapting, innovating and optimizing the underlying technology that meets consumer demands and changes in purchasing behaviors. Join Celent, industry experts in financial services, and IR, leading solution provider for payments performance management, to learn how you can manage through and beyond the changes. Key webinar discussion topics will include: •Different challenges and ways of responding across the industry •How increased merchant disputes and fraud are impacting the bottom-line and top-line •Delays in current payments initiatives and adjustments in investment priorities •What we can expect going forward with the acceleration of digital and contact free payments •Importance of providing real-time payments insights and how you can gain competitive differentiation •And more!
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit