Meet The Expert Series: Maintaining success for Skype for Business Platform

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. With the addition of Teams, Microsoft has advanced its vision for Universal Communications to one of Intelligent Communications and Collaboration. This saw many predict the end to Skype for Business, however, at the very same conference Microsoft also announced a new Skype for Business server release for 2018. Working in collaborative spaces on projects can help drive productivity, it won’t take away the underlying requirement for people to ‘jump on a quick call’. While Teams can offer a different experience to Skype for Business, the Enterprise communications focus of Skype for Business will continue to stay as it starts to move to Teams in a couple of years based on their IT plan. Because Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Acme Packet, Sonus, AudioCodes and/or other vendors, the ability to manage the complete user experience, end-to-end across all technologies and vendors, is a top concern for IT Operations. Companies that do not prioritize this will experience lengthy downtime and quality issues, while the operations department tries to find the root cause of an issue. This can significantly slow adoption, lead to lost or disgruntled customers, and impact the initial deployment ROI. In addition, as a real-time communications tool, Skype for Business requires real-time performance management. Join us during the session as Prognosis gives you everything you need to identify and eradicate problems before they impact the user experience from pre-deployment network assessments – the first Microsoft certified tool that validates if you are ready for production – through to ongoing post-deployment testing. Prognosis enables you to understand your full application environment as well as the network impact. It has no reliance on probes or taps or anything you’d consider intrusive on the network.