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2021 UCC Outlook: Key Trends to Watch

2020 saw technology and innovation race forward to meet the rapidly evolving needs of a changing world. Unified Communications and Collaboration (UCC) was at the forefront of the transition to remote working, ensuring at least some form of business continuity through connectivity and collaboration. But the rapid transition also led to a rapid rise in UCC complexity.

As we move into the new year and organizations continue to grapple with multi-vendor, multi-platform, hybrid cloud environments, new requirements for success are beginning to make themselves known. Join James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product, as they share their insights on the UCC topics, trends and themes that should be top of mind for enterprise organizations and service providers to ensure success in 2021 and beyond.
Recorded Jan 28 2021 34 mins
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Presented by
James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product
Presentation preview: 2021 UCC Outlook: Key Trends to Watch

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IR

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    Increasing complexity defines today’s IT environment. Plus, in today’s work from home and remote environment, ensuring high uptime and high quality of collaboration and assured compliance in contact center environments is more critical than ever. IT teams are being overwhelmed and can't focus on strategic initiatives that matter. The right UC&CC solutions can ensure seamless remote collaboration, better CSAT/NPS scores and powerful visibility across complex multi-vendor environments. In this session, hear industry veterans share insights on how IR's Collaborate and Contact Center suite of performance management solutions help value add and solve enterprises challenges in this ever-changing environment. IR helps you simplify complexity and deliver great experiences giving you end-to-end visibility across complex, multi-vendor, hybrid communications environments, allowing organizations to streamline UC performance management, improve operational efficiencies and deliver a consistent, high-quality user experience.
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    James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product
    2020 saw technology and innovation race forward to meet the rapidly evolving needs of a changing world. Unified Communications and Collaboration (UCC) was at the forefront of the transition to remote working, ensuring at least some form of business continuity through connectivity and collaboration. But the rapid transition also led to a rapid rise in UCC complexity.

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    Get the Recipe Right - Summer BBQ Edition will feature some exciting BBQ dishes, after you register we'll send you a recipe or two so you can cook along from your home kitchen!
Creating clarity and insight in a world of connected devices.
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.

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  • Title: 2021 UCC Outlook: Key Trends to Watch
  • Live at: Jan 28 2021 4:30 pm
  • Presented by: James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product
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