Deliver Mission Critical Communications for Cisco

Presented by

Joshua Tan, Pre-sales Engineer | Steven Wong, Strategic Sales, IR

About this talk

Increasing complexity defines today’s IT environment. Plus, in today’s work from home and remote environment, ensuring high uptime and high quality of collaboration and assured compliance in contact center environments is more critical than ever. IT teams are being overwhelmed and can't focus on strategic initiatives that matter. The right UC&CC solutions can ensure seamless remote collaboration, better CSAT/NPS scores and powerful visibility across complex multi-vendor environments. In this session, hear industry veterans share insights on how IR's Collaborate and Contact Center suite of performance management solutions help value add and solve enterprises challenges in this ever-changing environment. IR helps you simplify complexity and deliver great experiences giving you end-to-end visibility across complex, multi-vendor, hybrid communications environments, allowing organizations to streamline UC performance management, improve operational efficiencies and deliver a consistent, high-quality user experience.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit