How Technology is shaping the digital workplace & the impact on user experience

Presented by

Delfina De Moura, Head of Marketing - Europe, IR | Andrew Small, Managing Director Global Portfolio, BT

About this talk

The last 18 months have seen dramatic changes in our everyday lives, brought on by the global pandemic. One of the things this crisis triggered across the globe, was a revisit and assessment of the ways we do things. As we return to the ‘office’ and begin taking steps back to normality, whatever that may look like, what changes can we expect to remain and be embraced? Technology has been vital to keeping businesses operational. Now more than ever, we look to the people within organisations who operate and use this technology, and support them to use it to it’s fullest potential to ensure the future and sustainability of businesses. In this webinar we will discuss: - The future of the digital workplace and why experience is vital - There is no set timeline for when we will see the end of this pandemic. All we do know is there is a future full of opportunities. - How do the people impact our use and choice of technology? - How IR now works with BT on their new digital services platform Moderated by: - Delfina De Moura, Regional Marketing Manager – Europe, IR Panellists: - Andrew Small, Managing Director Global Portfolio, BT - Matt Dye, Senior Solutions Engineer, IR - David Harrison, Global Dedicated Account Director for BT, IR

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit