Network Outages: How much does it cost your business?

Presented by

Cheryl Fortier, Global Testing Account Manager, IR ; David Badet Growth Marketing Manager, IR

About this talk

In today's business world, Interactive Voice Response Systems are used by almost all industries and their respective applications – like banking, insurance, utilities, telecom, travel and retail – to process a customer's phone call, rather than connecting to an actual person. Coming into a busy period, like the end of financial year for example, businesses need to be sure their systems can handle the expected additional volume of traffic. Testing can ensure they're ready. In this webinar, IR's Global Testing Account Manager, Cheryl Fortier will explain why testing these customer facing systems is so vital, and how much it could cost your business not to.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit