Optimizing SLA Management for High-Value Payments

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Presented by

Jim Bowers - Senior Sales Engineer, IR ; David Badet Growth Marketing Manager, IR

About this talk

In the complex world of payment environments, managing service level agreements (SLAs) is critical to maintaining optimal performance and meeting customer expectations. Banks and service providers must navigate a multitude of stakeholders, varied systems and processes, and constantly evolving regulations to ensure seamless payment processing. This webinar will provide best practices and strategies for effectively managing SLAs in complex payment environments. Our expert speaker Jim Bowers, Senior Sales Engineer at IR will delve into the key challenges faced by banks and service providers in these environments, including balancing the needs of customers, partners, and internal teams. By attending this webinar, you’ll gain valuable insights into managing SLAs in complex payment environments, enabling you to drive optimal performance and customer satisfaction. Join us and learn how to effectively navigate the challenges of SLA management in the payment industry.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.