How to streamline your IT operations

Presented by

Arafath Ahamed - Lead Product Manager, IR ; David Badet - Growth Marketing Manager, IR

About this talk

How IR Collaborate and ServiceNow Integration can benefit your business? Server issues and IT incidents are no laughing matter, especially in the telecommunications domain. Alerts are a crucial part of any IT operation. They help IT teams stay on top of system performance, respond to issues in a timely manner, and ensure that end-users have the best experience. However, managing alerts and tickets can be a challenge, especially if you are a large enterprise customer or a Service Provider customer who are dealing with multiple sub-tenants. IR as a Technology Partner with ServiceNow, always focuses on streamlining alert and ticket management. We help IT teams become more efficient and effective, while also improving end-user experience and reducing downtime. In this Webinar, we'll explore the benefits of our ServiceNow integration and provide tips and best practices for managing alerts and exploring what’s new in the IR Collaborate Cloud Platform.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit