Five Tips to Maximize Contact Center Performance and Increase Holiday Sales

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Presented by

Cheryl Fortier, Global Testing Account Manager, IR ; Ali Athar VP of Sales Engineering, IR

About this talk

Join our exclusive webinar, "Five Tips to Maximize Contact Center Performance and Increase Holiday Sales" where industry experts will reveal five invaluable tips to supercharge your contact center's performance and maximize holiday sales. In today's dynamic business landscape, where telephony, unified communication, and network complexities intersect with the challenges of remote workers and high call volumes, it's essential to be prepared. In this webinar, we'll dive deep into the world of contact centers, focusing on the critical role of Session Border Controllers (SBCs), IVR systems, and carrier relationships. Learn how to stress test your setup, optimize call quality, and transform your contact center into a holiday sales powerhouse. Key Takeaways: • Unlock the potential of telephony and unified communication for your contact center. • Understand the significance of Session Border Controllers (SBCs) in ensuring smooth operations. • Master the art of interactive voice response (IVR) for customer satisfaction. • Strengthen carrier relationships to enhance network performance. • Conduct effective stress tests to guarantee peak performance during the holiday rush. • Improve call quality for enhanced customer experiences. • Prepare your contact center for a successful holiday season, increase sales, and ensure customer satisfaction. Don't miss this opportunity to gain valuable insights and stay ahead in the ever-evolving contact center landscape. Reserve your spot now!
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.