Zero Downtime - Maximum Impact Strategies for CC Resiliency & CX Excellence

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Presented by

Audrey William, Principal Advisor, Ecosystm; Daniel Wong, Snr Sales Mgr, AMEA, IR; Jamie Romanin, Director, APJC, Cisco Webex

About this talk

Contact centres are crucial for delivering best-in-class brand experiences in every interaction. Operating in a dynamic "live" mode, contact centres handle a continuous stream of digital and voice interactions. Join this webinar to find out how contact centres can "watertight" operations, build resilience through constant monitoring, and address and mitigate challenges proactively. Join Ecosystm Principal Advisor Audrey William, along with industry experts Daniel Wong and Jamie Romanin, as they unveil cutting-edge insights, backed by Ecosystm's latest data, and share firsthand experiences from top-performing organisations. This webinar will discuss: - The primary challenges encountered by contact centres in an age of hypersonalisation and swift customer turnover. - The imperative for contact centres to foresee and proactively address challenges, staying ahead in their operational strategies. - The impact of vigilant monitoring and rigorous testing protocols in sustaining resilience across all channels within the contact centre environment.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.