UC&C’s Impact on Patient Experience and Care

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Presented by

Kipp Drake, Banner Health, IT Director ; David Danto, IMCCA, Director ; Marco Cantamessi, IR, SVP Americas

About this talk

In an ever-changing healthcare landscape, unified communications and collaboration (UC&C) play a crucial role in delivering excellent patient experience and quality care. This webinar explores UC&C's transformative impact on digital healthcare, especially amidst the rise of telehealth catalyzed by COVID-19. With telehealth market reaching unprecedented heights, healthcare organizations are integrating advanced digital technologies like artificial intelligence and complex UC&C setups to meet the rising demands of digital healthcare. Yet, success hinges on flawless UC&C operations, mandating proactive monitoring and optimization. Join this webinar to unpack how UC&C is revolutionizing digital health by: - Transformative influence of telehealth on healthcare communications - The rise in artificial intelligence (AI) in digital healthcare - Detrimental effects of UC&C deficiencies on patient experience and care - Indispensable necessity of rigorously testing and monitoring UC&C and contact centers - Harnessing UC&C to preempt risks and safeguard against reputational harm - Proactive UC&C monitoring as a frontline defense combating employee burnout Register for the webinar now.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.