Part of SMI Suite, SMI Analytics is the analytics solution for HEAT Service Management®, putting the power of reporting in the hands of the people who need the data; end users, process owners and managers.
Part 3 of a 4 part series about creating an SMI dashboard from scratch. This part focuses on adding the BI Web Services produced in part 2 as data sources to the dashboard.
Part 2 of a 4 part series on creating an SMI Dashboard from scratch. This part focuses on the creation of a report that serves as the basis for the dashboard.
Final part of a 4 part series focusing on the creation of an SMI Dashboard from scratch. In this video, you will learn how to build the actual dashboard, using the data provided by the Data Sources that were added in Part 3.
Dan Munoz, ITSM Reporting Consultant at Westbury Software
SMI has powerful features that allow you to publish and schedule reports across the organization. In this Academy, Dan Munoz with Westbury provides you with tips and tricks to enable Publications.
Webcasts for IT professionals that want to improve IT Performance
SMI Academy consists of a series of webcasts that Westbury hosts on a monthly basis to educate IT professionals about its SMI Suite. Through the channel, Westbury also hosts generic monthly webcasts that provide an introduction to the company and its portfolio of Solutions.
IT Performance Management at ContinentalAlexander Aumer, Service Owner ITSM Reporting at Continental[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]56 mins
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IT Performance Management at ContinentalAlexander Aumer, Service Owner ITSM Reporting at Continental[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]56 mins