How to drive a successful ServiceNow implementation?

Presented by

Ravi Rajamani - Senior Servicenow Consultant - Aspire Systems, Nidhin Jacob-Senior Manager-ClientService Delivery-IngramMicro

About this talk

We will discuss ServiceNow implementation , it's key success factors and the pitfalls. Following is the agenda: • ITSM – The enablers and constraints • ServiceNow – Introduction and key benefits • How to ensure an effective ServiceNow Implementation? ->The Prerequisites ->A realistic, yet effective Roadmap ->Avoid the Pitfalls • Summary • Case study: ServiceNow implementation for a Fortune100 firm • Questions and Answers

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Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.