Improve Customer Experience using Omni-channel Integration

Presented by

Hariharan Ganesarethinam, Director of Enterprise Architecture and Integration

About this talk

If you're in the consumer business, you will know how challenging it is today to retain a single customer and making them to buy from you. With the digitization, shopping has become a 24/7 experience and customers are now expecting seamless experience across all your sales channels - web, mobile, in-store, kiosk, call center and marketplace. Today many organizations have gone into digital to meet their customer’s expectations but later face the challenge of integrating their legacy/IT systems with the digital platform; leading to slower product or promotion rollouts, data sync issues, lack of operational visibility and all leads into unsatisfied customers. This session will show how you can establish a unified integration platform across all your sales channels and provide an accurate data, shopping experience and higher customer satisfaction.

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (133)
Subscribers (11157)
Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.