Service Portal 360 – Bridging the gap in your IT Service Delivery

Presented by

Ravi Kumar, Principal Consultant; Mohamed Shoaib, ServiceNow Developer

About this talk

Designing and developing a user-friendly Service Portal or Self-service portal tops the to-do charts of any IT Service Management leader. But enabling the end-user to use the service portal effectively is a herculean task and that’s where most organizations fail. In this knowledge session, our ServiceNow experts will demonstrate how to build an easy-to-use service portal and achieve your organization’s IT Service Management goals. Key topics covered in the session include: - Evolution of IT Service Delivery: From simple service request forms to brand/face of IT - Key strategies to adopt while building your Service Portal - Demo: Service Portal creation without coding - Q & A

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Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.