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Measuring Customer Satisfaction and Retention - A Retailer's Guide

This video will help retailers analyze their customers' shopping trends and create personalized offers based on their history of past purchases. Customer satisfaction and retention statistics will enable retailers to up-sell their products.

Customers expect to be treated as valued individuals along their shopping journey. Retailers must focus on treating their customers’ right and showering them with personalized offers so that they walk out of the store satisfied. Satisfied customers tend to come back. Thus, this also improves Customer Retention. Watch the video to understand the Tableau dashboard to measure Customer Satisfaction and Retention.
Recorded Feb 18 2019 7 mins
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Presented by
Sankar Rajan, Senior Software Engineer, Aspire Systems
Presentation preview: Measuring Customer Satisfaction and Retention - A Retailer's Guide

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End-to-End IT Services: ITSM,Testing,Integration,Retail,Big Data
Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.

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  • Title: Measuring Customer Satisfaction and Retention - A Retailer's Guide
  • Live at: Feb 18 2019 11:30 am
  • Presented by: Sankar Rajan, Senior Software Engineer, Aspire Systems
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