2021: The year to unify experiences - Empowering your CX journey in Retail

Presented by

Oliver Banks, Retail Transformation Consultant; Mike Kiersey, CTO, Boomi; Abhishek Mahajan, Sr. Mgr-Retail, Aspire Systems

About this talk

The world has changed beyond recognition in a matter of months. Instead of playing catch up, how do you go about setting trends that will put your brand on the map as a leader in your space? Building Unified Experiences for your customers across digital and physical channels is possible only when you have a single view of your data. In this one-hour session you will learn: - The role played by data in unifying experiences - The business value of creating a single source of truth and how to do it - Business challenges posed by data in Retail

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Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.