Transforming CX with ServiceNow San Diego Release's CSM Upgrades

Presented by

Vignesh Mohan - Senior Analyst, Aspire Systems | Raman Ramanarayanan - ServiceNow Practice Head, Aspire Systems

About this talk

ServiceNow is on a mission to improve the customer experience through increase in speed and quality of service delivery. ServiceNow’s latest version has enhanced advanced hyperautomation in its CSM software to improve productivity and customer engagement. The new release named San Diego has some fantastic features like the Next Experience UI, Unified navigation, easy integration options, and some low-code enhancements. Aspire Systems leveraged these features to increase productivity by 28% for a global consulting firm. In this exclusive webcast, Aspire Systems features ServiceNow experts to bring you: 1. The client’s perspectives and the challenges they faced to enable their agents to respond quickly & accurately to queries 2. How Aspire Systems discovered their needs and arrived at the solution 3. How Aspire Systems leveraged ServiceNow’s San Diego features to improve user engagement and break silos Moderated By: Sriram Sundaresan – Marketing Manager | Aspire Systems

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Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.