How AI can shape Insurance CX Journey: From quotation to claims

Presented by

Stuart Rose, Strategic Advisor, Aite-Novarica and Maha Santaram, Practice Head – Insurance, Aspire Systems

About this talk

Understanding customers is more important than ever. The digital revolution has changed the game for every insurer. Insurance companies are looking for better ways to interact and enhance the customer experience. In this webinar, you will learn how insurance executives are using data and AI to determine the next best actions along the customer journey from quotation to claims. Key Takeaways - Obstacles and challenges facing insurers in today’s digital environment - Does AI offer genuine disruption or an evolution towards technology playing a larger role in the insurance customer journey - How to measure success using AI for customer experience - How AI enhances operation excellence creating an impact on customer experience

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Aspire Systems is a global technology services firm serving as a trusted technology partner for its customers. The company works with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in Aspire’s specific areas of expertise. Aspire System’s services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure & Application Support Services. The company currently has over 1,400 employees and over 100 customers globally. The company has a growing presence in the US, UK, APAC, Middle East and Europe. For the 6th time in a row, Aspire has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.