Jed Yueh, CEO of Delphix, and Bernard Gavgani, Group CIO of BNP Paribas
The banking sector, for many decades, has relied on legacy processes and systems to serve its customers. But today, the rise of online banking, digital applications, and challenger banks has caused significant disruption across financial services.
The COVID-19 crisis has put pressure on banks to improve their digital offerings as lockdowns have forced customers to turn to online banking rather than physical, in-store experiences. Big banks, once kings of capital, are facing competitive pressure from both fintech and the technology giants, who are making great strides to offer a seamless digital financial services experience tied to their core platform, while managing a flurry of stringent regulations across the globe.
The need to provide better, faster, and safer digital services to customers remains a powerful driver of digital transformation for banking institutions. This is especially true for BNP Paribas, the world’s seventh largest bank by total assets and the largest bank in Europe.
Today, BNP Paribas is taking a bold approach towards harnessing data and technology to accelerate digital innovation in the banking industry. Listen to this fireside chat with Global Chief Information Officer Bernard Gavgani as he reveals ways in which the organization strategically leverages data to elevate the customer experience, the most important AI initiatives at the bank, and more.