ITIL Service Management Practices: Third Time's the Charm

Presented by

Michael Disabato, Vice President and Service Director at Burton Group

About this talk

The Information Technology Infrastructure Library (ITIL) version 3 moves this set of best practices from alignment with the business process to integration with business functions at all levels. In this presetation, Burton Group Network and Telecom Strategies Service Director Michael Disabato will discuss the difference between version 2 and version 3, how this affects current ITIL implementations, and the impact on an organization.

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Burton Group provides in-depth, IT research and advisory services to executives and technologists at Global 2000 organizations. Focused on strategic business technologies and the unique needs of enterprise organizations, Burton Group provides clients company-wide access to its world-renowned analysts and a suite of powerful, intuitive research and decision support tools unmatched in the industry. www.burtongroup.com