What You Can Do Now to Future-Proof Customer Care in the New Normal

Presented by

Kam Rawal, VP of Channel Enablement, AppDirect

About this talk

Impact of COVID-19 on Tech Support: What You Can Do Now to Future-Proof Customer Care in the New Normal During the COVID-19 pandemic, customer service and support teams have faced unprecedented challenges. As the “new normal” continues to unfold, what will it take for customer support organizations to not only succeed in overcoming current challenges but prepare for an uncertain future as well? Kam Rawal, Vice President of Channel Enablement at AppDirect, shares his insights on the customer support function of the future and how COVID-19 will have a lasting impact on customer needs and behaviors going forward. In this webinar, learn how the AppHelp support organization: - Responded when the pandemic hit - Adapted its customer support approach to address the new needs of end customers - And what this all means for customer support organizations in the future
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AppDirect offers a subscription commerce platform that removes the complexity of building a recurring business model. Sell any product, through any channel, on any device—as a service. Our platform efficiently powers all sales, direct or indirect, lowering customer acquisition costs, and uniquely unifies identity, data, mobile, and billing management for digital services to increase customer lifetime value. Our platform opens up endless opportunities for digital commerce innovation, giving businesses the freedom to grow. We power millions of subscriptions worldwide for organizations like Jaguar Land Rover, Comcast, Sage, Keller Williams, ADP, and Deutsche Telekom.