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The Human Side of IT Security

The Human Side of IT Security
Recorded Aug 12 2015 3 mins
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  • Channel
  • Channel profile
  • IoT and Changing the Game in Insurance, how to become the Insurance Protector Mar 15 2017 2:00 pm UTC 75 mins
    Jamie McGregor, Senior Vice President, Celent, Joe Policella, Principal Consultant at NTT Data Services,
    Join Celent, NTT Data Services and our customer to be confirmed where we will be showcasing an IoT Insurance Accelertor innovation with a large multi-national Insurer. Through presentations and a live demo

    You will learn:
    - How to enable disruptive Insurance business models to stay ahead of the competition

    - Enable radical innovation and next-generation customer services

    - Seamlessly integrate channels and devices while putting security first

    - Boost customer retention rates and keep your best customers

    - Leverage data and services to predict risk and reduce
    loss ratios

    - Rely on one accountable source for a comprehensive,seamless solution
  • Data Analytics - Reporting and Visualisation Feb 7 2017 2:00 pm UTC 60 mins
    Manoj Pant,Managing Director, Insurance Professional Services, Dell Services
    This webcast will cover how reporting and visualisation can enable the insurer for faster decision making and identifying the key areas for improvements.

    The Natural perils, globalisation, and disruption in distribution
    combined with regulatory intervention and increased
    competition has put immense pressure on insurers.
    Rapid integration of technology and life has created a
    proliferation of data, presenting unprecedented
    opportunities to use advanced analytics to leverage new
    information – about potential markets, risks, customers,
    competitors and natural disasters.
    Infusing advanced analytics capability into an insurer’s
    DNA allows you to identify new growth opportunities
    while at the same time protecting and optimising
    your enterprise.

    During this webcast you will learn:
    - Trends, implications and opportunities
    - 6 Key questions insurers are asking
    - Achieving success - how to use advanced analytics modelling methods and tools to leverage useful internal and external structured and unstructured
  • The Race to Innovation in Insurance Jan 10 2017 2:00 pm UTC 60 mins
    Lee Brooke-Pearce, Senior Consultant, Insurance, Dell Services
    In the Race to Innovation Mediocrity – Why do Insurers Continue to Lag in the Race to Transform the Customer Insurance Experience? and what will eventually necessitate change?
    There is no single engagement / buying experience that has not transformed for consumers precipitated by impact of digital and new engagement models for consumers in the last 10 years. Yet, insurance continues to look and feel almost exactly the same from the annual quote and buy / renew contact centre and online experience designed 15-20 years ago.

    This webcast revisits the blueprint for the Insurer of the Future and focuses on 5 undeniable technology innovations that insures have ultimately no choice embracing. It will explore what continues to hold back insurers in their innovation ambition and what green shoots are emerging to change all of that.
    During this webcast, Lee will investigate how to build the innovative Insurer of the Future and ways to make the customer experience more sticky at the same time as discussing what security issues will bring.
    During this webcast participants will learn:
    - How to leverage the Internet of Things and Connected environments to improve the customer experience and transform the pricing and underwriting dynamic
    - How Artificial Intelligence and Machine Learning will transform
    routine risk appraisal and process execution
    - How Mobility & Smart Devices should be transforming consumer engagement and data sharing
    - How Application / Cloud deployment should already be significantly
    reducing CIO cost of ownership and responsiveness to innovation demand
    - How Agile Working and Proof of Concept planning is being strangled within Insurance Corp plc.

    We will explore what continues to hold Insurers back:
    - Consumer lack of trust of insurer and broker intent
    - Traditional Business, Pricing & Engagement Models
    - Talent and Innovation DNA
    - Regulation as a barrier to entry and cost of doing business
    - Project Governance & Innovation Sponsorship
  • Is your third party risk management program set up for success? Dec 14 2016 3:00 pm UTC 60 mins
    Jimit Arora, Partner IT Services at Everest Group
    The rising tide of regulatory compliance has reached beyond financial institutions to their third parties. An inefficient third party risk management program can lead to high penalties, loss of business and a tarnished reputation. Firms need to assess the sophistication of their program and systems to achieve an optimal state of effectiveness.

    IHS Markit and NTT DATA Services have engaged Everest Group to study the third party risk management practices in financial services industry and present their point of view on the best in class practices for third party risk management. Everest Group has synthesized a “market perspective” on how financial services enterprises manage the risk arising from third parties and what are the characteristics of the best in class technology solutions in third party risk management. In this webinar, Jimit Arora, Partner IT Services at Everest Group presents the findings of the research and discusses best practices for enterprises adopting technology solutions to manage third party risk.
  • The API Economy in Banking what is the impact of PSD 2 Dec 12 2016 2:00 pm UTC 90 mins
    David Harvey, Senior Principal Banking Practice, & Durvesh Ganveer, Solutions Architect Director, NTT Data Services
    Regulatory conditions are preventing many banks from consolidating in the market, and there is evidence to support those financial institutions will need to re-engineer their own businesses, and customer propositions, and transform current models to remain relevant, nurture and grow their customer bases.

    As part of this process, developing differentiating capabilities will be key in highly competitive markets and innovation through the adoption of the new ‘Fintech ecosystem’ or “fintegration” (i.e. the marrying up of banks and Fintechs) will be pivotal in the banking industry’s fight to maintain their current business and grow. Join Anju Tiwari,Senior Enterprise Architect, Dell Services, guest speakers from the Banking Sector to be announced to learn about:

    - The drive to open up APIs in the new Digital banking Economy
    - Approaches on how to better leverage new technologies through Open APIs
    - Best Practice in how to go about partnering
    - How to achieve Data Governance and Security whilst opening up
    APIs to third parties
    - What technologies can we leveraged (Robotics, Machine Based learning, Big Data Analytics and the Digital sixth sense)
  • Is your Integration Architecture Future Ready & Optimized for Digital Business? Recorded: Oct 25 2016 61 mins
    Tarak Kudumu and Saurabh Sharma (Ovum)
    Is your integration architecture optimized for a digital enterprise?

    The integration landscape is changing — fast. As technologies, products and services, customer expectations and deployment models continue to evolve, IT and integration leaders look to digital transformation to meet the requirements of today’s digital business. You’re under increased pressure to speed up, scale and distribute enterprise integration capabilities just to keep up. The question “Is your integration architecture future ready and optimized for digital business?” has never been more relevant than now.
    Join us for an informative webinar where, Saurabh Sharma, senior analyst - middleware Ovum, will share unique insights into the technological advances in integration architecture, converging business models and strategies for integrating disparate application environments, and digital channels into existing enterprise IT set up. He’ll be joined by Tarak Kudumu, director, Enterprise Business Integration, Dell Services, to discuss the key characteristics of a future-ready integration architecture and how Dell Services’ Enterprise Business Integration offerings and engagement models can help you transform your integration landscape to be future ready.

    By the end of this webinar, you will:
    • Discover the rapid advancements in the field of enterprise business integration
    • Rethink ways to improve and better integrate your application environments
    • Learn more about Dell Services’ comprehensive enterprise integration service offerings
  • Innovations & Transformation in Quality Assurance in Banking & Financial Svcs Recorded: Oct 18 2016 63 mins
    Paul Steel, SVP, Operations & Technology, Mastercard Prepaid Management & Sourabh Dixit,EMEA Practice Leader Dell Svcs
    With the growth of smart phones, tablets and new operating systems requiring constant updates daily, Quality Assurance and Testing are more critical than ever before important within the IT life cycle of a bank.

    There is increasingly high focus on the Customer, the Business & the User Experience & not just the Defects. As the word implies, digital is all about code - application code, business logic, customer data and user interfaces. While every disruptive digital business relies on back-office transactional and analytics systems, the public face of these companies is code in the form of websites, social media posts and mobile apps.

    Older legacy systems and applications need to be tested for security, resilience and scalability, in addition digital testing for mobility& cloud & analytics is paramount if adopting new digital business models. As the business paradigm shifts to new DevOps style development models and new IT environments implemented, IT life cycles are moving, & implementing Development and Testing cannot be done in isolation. The time consuming models from the past are long over and as everyone comes together, there is a strong need and focus on automation. In today’s new environments, Applications can be Tested and released every two weeks instead of once a quarter as was in the past. In Dell Services there has been significant experimenting with these new models with a lot of success.

    From Omni channel optimisation to managing risk & regulatory compliance, industry leaders need to work smarter to remain competitive. Whether it's driving innovation or delivering new efficiencies & cost reduction.
  • Joint Customer Centricity, Pricing & Billing Life Cycle Management solution Recorded: Oct 5 2016 5 mins
    David Harvey, Principal Consultant, Banking & Securities Practice, Dell Services, Linda Wade & John Kohari, Zafin
    Video Interview: David Harvey, Principal Consultant, Banking and Securities Practice, EMEA Dell Services, discusses Dell Services and Zafin's joint Customer Centricity and Pricing & Billing Life Cycle management solutions along with John Kohari, CEO, The Americas, Zafin and Linda Wade, Account Director, Zafin.
    The interview covers typical challenges faced by banks around Product Innovation, Relationship based Pricing and Customer Retention.
    Jon Kohari and Linda Wade discuss how the combination of Zafin and Dell Services can help Financial Institutions deliver superior customer value by offering the right product at the right time and through the right channels, while removing dependency on legacy systems to enable product innovation and reducing revenue leakages and operational risks.
  • Digital Business: Moving from Tactical to Transformative Recorded: Sep 30 2016 36 mins
    Liz Herbert - Forrester; Raman Sapra - NTT DATA; Joyce Chutchian - IDG Strategic Marketing Services
    Organizations in every industry and geography face an existential crisis: disrupt or be disrupted. But few have moved beyond surface-level initiatives largely aimed at customer touchpoints. Now, in order to survive and grow, leading executives must think beyond the face of customer experience and make changes to business and technology strategy that cut deep across the organization. But without the skills to do this in-house, it can be difficult to know where to start. Traditional services relationships, archaic sourcing strategies and low corporate appetite for long-term investment only hinder your ability to succeed.

    In this fireside chat with leading digital experts Liz Herbert, Forrester Research, and Raman Sapra, NTT DATA Services, you’ll learn:

    - Where the majority of companies are today in their digital business strategy and where leaders are pushing ahead

    - Best practices and pitfalls to avoid — including how to avoid false-front customer experience strategies

    - The role of services providers, what to look for in a services provider and agile sourcing strategies
  • Payments Transformation in light of PSD2, Threat or Opportunity Recorded: Sep 27 2016 2 mins
    Niraj Singhal, ExecutiveDirector and Global Head, Banking and Securities Practice, Dell Services
    Niraj Singhal discusses real time payments and the changes in light of PSD2, and whether banks see PSD 2 as an opportunity or Threat as part of their Payments Transformation initiatives, and key challenges that banks are facing in embracing PSD2 and Open APIs.
  • Digital Transformation: What Will the Digital Bank of Future Be Like in 2020 Recorded: Sep 27 2016 4 mins
    Sameer Kishore Vice President Banking, Financial Services, Securities, Insurance (BFSI), Dell Services
    Sameer Discusses Digital Transformation across Banking and other industries, and Dell’s view on Digital Transformation. Sameer takes a look at how the Fintech providers are playing a key role in Digital Bank of the Future, and what Digital Bank of Future will look like in 2020 and beyond.
  • Payments Transformation, PSD2 & Open APIs, the challenges,& Opportunities Recorded: Sep 27 2016 6 mins
    Niraj Singhal, Executive Director & Global Head – Banking & Securities Practice Dell Services
    Niraj discusses the areas in real time payments where he sees most of the transformation happening, and future perspectives into Real time payments
  • Customer On-boarding, KYC; adopting a holistic transformation approach Recorded: Sep 27 2016 5 mins
    Jitin Sehgal, Senior Consultant, Banking Practice, Dell Services, and Siddharth Sharma, KYC & Digital Practice Head, Dell Svc
    Jitin Sehgal and Siddharth Sharma discuss live at Sibos 2016 the reasons for a renewed focus by banks on streamlining on-boarding & KYC function, and what should be the starting point for banks and the target vision/strategy for solving this on-boarding & KYC puzzle. They also cover the need for integration with industry level utilities (sharing customer information, resources & processes for a holistic risk assessment) and the role of disruptive technologies in the KYC space.
  • Banking 2020: What will banking look like in 2020? Think Tank Recorded: Sep 27 2016 59 mins
    Julia Streets and speakers from National Australia Bank, Allied Irish Bank, UBS, Commonwealth Bank, Rabobank
    Hosted live via videocast during Sibos 2016, Dell Services present this live-streamed Financial Services Think Tank for Financial Services executives who have realised that Powerful forces are reshaping the banking industry leading up to 2020.

    Key discussion themes:
    •How will Banking look like in 2020?
    -Revenues and profitability expectation for banks?
    -Revenue Mix shift – Payments, Advisory Services?
    -Customer acquisition strategy - Fight for customer wallet share?
    -Operating Model – Digital / Mix of Bricks & Clicks?
    -Role of Regulation – bane or boon?
    -Political considerations – Brexit?

    •What role would FinTech providers play in 2020 for Banking services?
    -Competitors?
    -Collaborators?
    -Role of new banks (leveraging FinTech technology)

    •Role of new technology in shaping Banking in 2020?
    -Distributed ledger technology (Blockchain) – is this really the biggest new threat to banks in the long history of banking?
    -Open APIs
    -Robotics
    -Real Time Payments
    -Cloud adoption for core Financial Services applications
    -Advanced analytics and Cognitive thinking
  • Core, Flex to SuperFlex: Redefining Testing Center of Excellence Recorded: Sep 15 2016 58 mins
    Dhiraj Sinha - Executive Director, Dell Application Testing Services; Martin Mudge - CTO/Co-Founder at BugFinders
    Testing Center of Excellence (TCOE) today is witnessing a gradual change – from the traditional core, flex model to a super adaptable, elastic model. Discover how Dell Market Readiness Testing contributes in making our CoE’s “SuperFlex”.
  • Strategic Outsourcing and Cloud Based Systems for Innovation and Growth Recorded: Sep 13 2016 60 mins
    Karlyn Carnahan, Research Director, Celent, Anil Annadata, CEO, CodeObjects and Nicole Comstock, Dell Services
    With so much opportunity for invention today, carriers are looking for ways to create capacity in their IT organization to quickly try out new innovations. But when half of your people and budget are spent on maintenance how do smart carriers find capacity? Outsourcing nonstrategic processes allows a carrier to use their highly knowledgeable staff to create new capabilities. When a carrier can outsource non-strategic business processes as well as infrastructure management and system maintenance – AND put it all in the cloud, tremendous amounts of highly skilled capacity can be freed up. This webinar will walk through ways outsourcing can add value to a carrier, things to consider when assessing BPO opportunities, and how to evaluate a potential provider.
  • HR Transformation on Oracle Cloud Recorded: Sep 8 2016 59 mins
    Clayton Royal - Oracle Competency Leader, Dell Application Services
    As the corporate world becomes more and more talent oriented and outcome driven, modern human resource (HR) applications need to be able to help recruit, reward and retain the best while providing timely actionable insights into employee behavior to HR managers and decision makers. Oracle Human Capital Management Cloud (HCM) delivers a modern, social and engaging solution for HR processes.

    Attend this live webinar to see how Dell Services can help you transform your HR organization using Oracle HCM Cloud and our deploy, optimize and transfer engagement model.

    In this interactive webinar, you will learn about:

    - Why more and more organizations are adopting Oracle cloud-based HR solutions
    - How you can transform your HR landscape with Dell Human Resources Transformation Services
    - How our outcome-based offering can help you define a robust HR roadmap, enable rapid implementation and ensure business process assurance
  • Beware the Digital Dip Recorded: Sep 7 2016 61 mins
    Raman Sapra Vice President and Global Head, Digital Business Services at Dell and Chirajeet Sengupta, VP Everest Global Inc
    While enterprises are running digital initiative at varying levels of scale and maturity but not all of them succeed. Everest Group research suggests that more than 40% of the enterprises are currently facing roadblocks in scaling and reaping benefits from thier digital initiatives. Only a third have moved beyond these challenges, and successfully running scaled digital program with appropriate benefits. The webinar will focus on what organizations are looking for successful digital implementation
  • 2017 Open Enrollment Season is Approaching: Are you Ready? Recorded: Aug 25 2016 56 mins
    David Buchanan - Dell Services, Donna Reed - Dell Services, Anna Mathy - Dell Services
    Are you prepared for the 2017 open enrollment season? Health plans and health exchanges expect member rates to increase upwards of 60 percent this year alone. Balancing this increase along with unexpected events like staff reductions, strikes, unforeseen or special projects can add additional complexity during your busiest season. We want to help you be prepared.
    Register for this live webinar hosted by Dell Services and discover how to take control of the member experience, increase organizational flexibility, and reduce your costs by leveraging innovative staffing services. Our panel of industry-leading experts will review the state of the marketplace, share real-life success stories, and provide tips on ensuring your full-time and/or temporary staff is ready to handle this season’s surge in demand.

    By attending this webinar, you will learn:
    • Tips to prepare for open enrollment and other special projects
    • When and when not to outsource
    • Common pitfalls to avoid related to staffing
    • Secrets to ensure claims staff productivity

    Speakers:
    • David Buchanan, Health Plan Innovation & Consulting, Dell Services
    • Donna Reed, Managing Director, Health Plans, Dell Services
    • Anna Mathy, Healthcare Staffing Services Sr. Leader, Dell Services
  • Know your Patients: CRM Best Practices for Health Providers Recorded: Aug 9 2016 46 mins
    Stephanie Bartels, Patient Engagement Solutions Leader, Dell; Melanie Dowczek, Dell
    Customer Relationship Management (CRM) applications are quickly becoming the tool healthcare organizations use to shift their focus to patient engagement. With many options to choose from and many other tools that mimic CRM functionality, it may be difficult to know where to begin and what to do. This is a new frontier for healthcare, but some leading healthcare organizations have explored this frontier and can offer best practices to follow and learn from. While there is no silver bullet, there are plenty of insights to help guide you to successful engagement with your patients.

    Learning Objectives:

    • Where to begin and planning your CRM journey
    • Best practices to save time and money
    • How to evaluate solutions and partners
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  • Title: The Human Side of IT Security
  • Live at: Aug 12 2015 7:45 am
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