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NTT DATA Secure Healthcare Cloud

NTT DATA Secure Healthcare Cloud
Recorded Jun 5 2017 2 mins
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  • Digital CX in 2020: Cracking the Code on Data Recorded: Mar 27 2018 45 mins
    Lisa Woodley, VP of Digital Experience, NTT DATA
    Today, 27% of consumers are willing to share personal data for more financial guidance and a more personalized digital customer experience. Of those consumers, more than 60% are willing to share data from their Uber, OpenTable and Facebook accounts; online/in-store retail purchases; and frequent flyer programs, etc.

    This webinar will dive into the findings of NTT DATA Services’ national research study entitled, “Digital CX in 2020: Cracking the Code on Data,” with customer experience expert, Lisa Woodley.
  • CRM as a Customer Relationship Intelligence Platform Recorded: Oct 5 2017 57 mins
    Liz Peters - NTT DATA, Denise Dowling - NTT DATA, Matt Gale - NTT DATA
    Join NTT DATA Services to learn how you can use a CRM system to move beyond a transactional and policy-centric organizational strategy towards making the one-on-one emotional and rational connections necessary for engagement.

    We will share our best practice strategies on how other health plans and other industries have aligned their CRM vision to their corporate customer engagement strategies for successful customer acquisition and retention results.

    This session will challenge you to:

    • Learn: Using the current demographic data from enrollment, member provided data through member completed surveys and health risk assessments, call center interactions, claims information and wearable device integrations.

    • Listen: Using analytics and AI to capture, measure, analyze and evaluate the quality of outcomes of each customers experience throughout all interactions including social media, website and mobile device interactions.

    • Engage: How to integrate a dynamic CMS tool, integrate virtual agents and interactive guides to enable even smarter customer service and a personalized customer experience.

    Liz Peters, Customer Relationship Management Practice Lead, Health Plans, NTT DATA
    Denise Dowling, Senior Director, Salesforce Consulting, NTT DATA Services
    Matt Gale, Director of CRM, Healthcare & Financial Services, NTT DATA
  • Are applications taking too long to implement? Recorded: Sep 27 2017 35 mins
    Simon Spence, Vice President, ERP Practice, NTT DATA
    Discover next-gen services built for speed.

    Gone are the days of multi-year application projects with the promise of vague business transformation. Join us as we unveil the next-generation of application services that are built for the speed of today’s digital enterprise.
  • Mangesh Kulkarni, discusses the various Automation initiatives being Undertaken Recorded: Sep 19 2017 3 mins
    Mangesh Kulkarni, Head of Automation and Integration, EMEA, NTT DATA Servcies
    Mangesh as a pratitioner working with multiple customers, talks about the initiatives being undertaken, the types of tools, process fits and assessments depending on where customers are at on their RPA Journey.
    To request attendance to the Event on the 28th September register here: http://bit.ly/2wKdNlL
  • Arnaud Lagarde, Explains the Automation Journey & What Companies Start With Recorded: Sep 19 2017 4 mins
    Arnaud Lagarde Strategic Account Manager, Automation Anywhere
    Arnaud Lagarde Strategic Account Manager, Automation Anywhere describes the content to be covered in the upcoming automation event on the 28th September at the CBR Dining Club with NTT DATA Services,relationship with man and machine,where companies are automating and the adjustments companies are making with software robots taking on the human tasks.
    Interested in Attending the event on the 28th September - visit http://bit.ly/2wKdNlL
  • Durvesh Ganveer discusses Success learnings and how best to Harness RPA and AI Recorded: Sep 15 2017 4 mins
    Durvesh Ganveer, Chief Architect and Global Head of Solution Consulting
    CBR and NTT DATA Services Are hosting a dinner on the 28th September at the Ivy Restaurant in London.To bring RPA, IoT and AI to life, NTT Data is assembling a panel of experts including speakers from Banks and Insurance companies, AXA and AIG.
    This industry gathering is designed to address the Automation Conundrum. Discuss these techniques and present practical examples of how they are being applied in today’s digital environment. Attendees included senior leaders from Zurich Insurance, HSBC, Deutsche Bank, RSA and Experian to name but a few. To request attendance register here: http://bit.ly/2wKdNlL
  • Five Customer Friction Challenges Every CPG Firm and Retailer Face Recorded: Aug 17 2017 28 mins
    Lionel Pieterse, VP, Commercial Industry - NTT DATA; Matthew Leach, VP, Digital and Application Services - NTT DATA
    See how market leaders rank and what you can do to quantify the customer experience.

    Discussion Topics:
    • What traditional customer experience (CX) measurements miss
    • A quantitative way to evaluate friction within the customer’s experience
    • Detailed findings from Consumer Packaged Goods and Retail studies
    • Best practices to apply to your business

    We all recognize bad customer experiences in the moment (think long hold times, non-mobile websites and repetitive questions), but can you quantify these experiences and tie them back to business measures? This webinar will cover a unique approach for identifying, quantifying and mitigating the experiences of your customers, partners and employees – the Customer Friction Factor service.

    We’ll share the results of a recent Customer Friction Factor study on 15 leading Consumer Packaged Goods (CPG) organizations and discuss how online retailers measured up as well. Gain insight on common causes of customer friction and learn best practices to apply to your own business.
  • NTT DATA’s Intelligent QA Approach Recorded: Aug 10 2017 36 mins
    Nikhil Joshi - VP QAT Practice, Katsutoshi Imai - QAT Global R&D Lead
    Join this informative webinar to see how we achieve superior test acceleration using NTT DATA's ML/AI based Intelligent QA solution. Our Software Test Acceleration Toolkit forays into Intelligent Automation space with its in-house built analysis driven testing engine, helping organizations improve their testing quality by taking better decisions.
  • Provider Data Evolution Recorded: Aug 2 2017 55 mins
    John Hurd (NTT DATA), Liz Peters (NTT DATA), Karen Way (NTT DATA), Jeff Rivkin (IDC Health Insights)
    Turn your provider directory into an asset, not a liability.

    Comprehensive provider data combined with analytics can yield actionable business insights to help you improve member satisfaction and financial performance. You can track patients’ health, physician performance towards shared savings goals and understand network and attribution patterns. You can also see referral patterns and practice variations, benchmark physicians’ performance on cost and quality measures to help you improve member health and your financial performance.

    This session will explore the evolving use of consumerism practices and using advanced analytics to understand provider data and to impact satisfaction, retention, and outcomes.

    Participants will learn how to:

    - Link your provider directory to your CRM, allowing you to expand members’ profiles and provide more personalized experiences
    - Use an intuitive and user-friendly member portal and dynamic content to enhance the user experience when searching for providers and educational material, which will encourage members to share additional details for better resource alignment
    - Integrate an online scheduling tool and telehealth virtual visits for greater member convenience and to improve outcomes
    - Identify high-performing providers using a combination of provider data and other data sources (e.g., claims)
    - Enable monitoring and prediction of provider performance via cost/quality metrics to ensure adherence to value-based agreements.
    - Ensure network adequacy by comparing provider locations to population distribution

    John Hurd - Go to Market Lead, Provider Data Management Solutions, NTT DATA Services

    Liz Peters - Go to Market Lead, Customer Relationship Management Solutions, NTT DATA Services

    Karen Way - Go to Market Lead, Business Intelligence & Analytics Solutions, NTT DATA Services

    Jeff Rivkin - Research Director, Payer IT Strategies, IDC Health Insights
  • NTT Security - Advanced Analytics Recorded: Jul 8 2017 3 mins
    NTT Security
    This video discusses how to find a critical threat, advanced analytics and a skilled set of people are needed with the time, right expertise and skill set to fully understand the context and impact of a security threat.
  • InsureRelevance, exciting new technologies for Digital Insurance Acceleration Recorded: Jul 7 2017 13 mins
    NTT DATA & NTT DATA Servcices
    An overview of new technologies leveraging tradition, data, and insight to help make history. Insurance needs to stay relevant to the the changing way of life. Respecting privacy, accepting everyone is different, allowing for always on, and broadening support to the customer with money advice via digital media.

    This video explores exciting new technologies delivered via an innovative services platform to channel digital accelerators including:

    - NTT DATA Digital Vault
    - NTT DATA Services IoT Accelerator platform
    - NTT DATA Services Digital Transformation omni-channel experience
    enabling customers to cross sell and and engage more efficiently with

    These innovative new technologies improve the customer experience, increase customer interaction allowing to cross sell and upsell new products and services, reduce claims, and make buildings smart and help create and archive of digital assets with low risk and fast role out.
  • NTT DATA Patient Engagement and Telehealth Solution Recorded: Jul 5 2017 2 mins
    NTT DATA Patient Engagement and Telehealth Solution
  • NTT DATA Consumerism Solution for Health Plans Recorded: Jun 5 2017 3 mins
    NTT DATA Consumerism Solution for Health Plans
  • Disrupting Insurance with IoT, Demo Recorded: Apr 12 2017 8 mins
    Joe Policella, Principal Consultant at NTT DATA Services
    Joe Policella presents ongoing exciting new developments for Insurance Industry. performing a live demonstration on how IoT can disrupt traditional business models in the insurance industry. The demonstration of a water leak scenario illustrates Insurance as a Service, Usage Based Insurance/Dynamic Pricing, and Prescriptive Analytics. The demo uses NTT DATA Services’s Insurance IoT Accelerator which is an end-to-end cloud based IoT Fabric
  • Leveraging Connected environments & IoT to improve the customer experience Recorded: Apr 12 2017 53 mins
    Jamie Macgregor, SVP, Celent, Joe Policella, Principal Consultant at NTT Data Services,
    Hosted by Jamie Macgregor, Senior Vice President of Celent’s Insurance practice, and co-presented by Joe Policella, at NTT DATA, Inc., This interactive video debate will be unique in discussing how connected environments & IoT can improve and deliver a new customer experience, and drive efficiency and ROI for insurers. IoT is accelerating existing pressures and disrupting traditional insurance models—whilst at the same time opening new frontiers for growth. Can an old industry learn new tricks?

    Areas covered:
    1)How to enable disruptive Insurance business models to stay ahead
    of the competition including non-insurers entering the market as a
    result of IoT.
    2)How IoT helps insurers understand the behaviour and the risks of
    customers, and hence forth know the price and prevent bad things
    from happening and offer products that are more suited for their
    3)How radical innovation and next-generation customer services can
    be enabled,
    4)How can insurers seamlessly integrate channels and devices while
    putting security first?
    5)What approaches can be used to boost customer retention rates
    and keep your best customers?
    6)How can data and services be leveraged to predict risk and reduce
    loss ratios?
  • Artificial Intelligence in Insurance, Where it can be used in customer journey Recorded: Apr 7 2017 15 mins
    Lisa Woodley, Vice President of Experience Design within Financial Services, NTT Data
    There is much hype about Artificial Intelligence. Jamie MacGregor, Vice President of Insurance at Celent Interviews Lisa Woodley, Vice President of Experience Design within Financial Services, NTT Data.
    Lisa Discusses her role as the experience designer at NTT Data and discusses:

    - Her approach with clients when looking at how AI and RPA and how it can be used to improve Claims Processes
    - Looking at processes and where can automation help.
    - How Self help and AI chat can help streamline process and reduce your churn
    - Lisa discusses how Self Service and chat can help reduce customer churn and how machine learning will help improve the level of automation in customer support enquiries.
    - Lisa discusses some on the future advancements in AI and how this can be applied to improve customer experience in getting faster claims processing and more automated back end processes.
We’re the IT rock stars.
NTT DATA Services goes beyond the traditional services provider.

We are a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

We focus on the insights, solutions and outcomes that matter most to clients. We invite you to explore our channel.

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  • Live at: Jun 5 2017 5:00 am
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