The Race to Innovation in Insurance

Presented by

Jamie Macgregor, SVP, Celent, and Kim Gray, Senior Consultant, NTT DATA

About this talk

In the last 10 years, digital and new engagement models have completely transformed the consumer and buying experience. And yet, the insurance industry continues to operate almost exactly the same; from the annual quote and buying or renewal process to the contact centre and an online experience designed 15 to 20 years ago. Celent and NTT DATA would like to invite you to attend a series of three one-hour online BrightTALK video events during April starting with “The Race to Innovation in Insurance.” Hosted by Jamie Macgregor, senior vice president of Celent’s Insurance practice, with a panel of guest speakers from leading insurance innovators including Aviva, Legal & General, NTT DATA and Ingenin, this video series will feature a panel discussion on what’s new and at the cutting edge, and how to truly create new markets, improve profitability for insurers and deliver value for the end customer. The event will focus on five technology innovations that insurers have ultimately no choice embracing. It will explore what continues to hold back insurers in their innovation ambition and what green shoots are emerging to change all of that: The panel will discuss topics such as: •Is agile proof-of-concept planning being strangled within insurance corporations? •How can you leverage connected environments? Does the connected environment improve customer service and/or enhance underwriting decisions? •What new, differentiated and transformative digital approaches/models are out there to help you improve customer experience? •How you should be using application/cloud deployment to significantly reducing CIO cost of ownership and responsiveness to innovation demand. •Are technologies beyond digital, such as artificial intelligence and machine learning, able to transform routine risk appraisal and process execution? •What will the new transformations using blockchain and the Internet of Things do to allow automation and straight-though processing?

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