Leveraging Connected environments & IoT to improve the customer experience

Presented by

Jamie Macgregor, SVP, Celent, Joe Policella, Principal Consultant at NTT Data Services,

About this talk

Hosted by Jamie Macgregor, Senior Vice President of Celent’s Insurance practice, and co-presented by Joe Policella, at NTT DATA, Inc., This interactive video debate will be unique in discussing how connected environments & IoT can improve and deliver a new customer experience, and drive efficiency and ROI for insurers. IoT is accelerating existing pressures and disrupting traditional insurance models—whilst at the same time opening new frontiers for growth. Can an old industry learn new tricks? Areas covered: 1)How to enable disruptive Insurance business models to stay ahead of the competition including non-insurers entering the market as a result of IoT. 2)How IoT helps insurers understand the behaviour and the risks of customers, and hence forth know the price and prevent bad things from happening and offer products that are more suited for their lifestyle 3)How radical innovation and next-generation customer services can be enabled, 4)How can insurers seamlessly integrate channels and devices while putting security first? 5)What approaches can be used to boost customer retention rates and keep your best customers? 6)How can data and services be leveraged to predict risk and reduce loss ratios?

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