Name: CRM as a Customer Relationship Intelligence Platform
Start: 2017-10-05T15:15:00Z
End: 2017-10-05T15:15:56.000Z
Location: BrightTALK
Rating: 5

NTT DATA Services goes beyond the traditional services provider.

We are a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

We focus on the insights, solutions and outcomes that matter most to clients. We invite you to explore our channel.

The recent IT trends witnessed the introduction of new-age tools and technologies in the digital workplace, empowering businesses to meet their objectives and adapt to a hybrid working model. Artificial intelligence (AI), Gen AI and automation are deemed indispensable in boosting productivity and enriching the employee experience. However, as the modern workplace is evolving, technology experts are striving to identify optimal strategies and best practices. 

Join us in a conversation on constructing a digital workspace with zero incidents, utilizing intelligent automation to optimize IT operations and enhance employee productivity.

Building a Zero-Incident Digital Workplace

With hybrid work gaining more traction, enterprises are also building their back-to-office. In such scenarios, enabling a distributed workforce comes with its own set of challenges to ensure productivity. Modernizing Virtual Desktops on the cloud can help enterprises deliver appropriate access to computing resources with the right level of security.  Watch the video to learn from the experts from Microsoft and NTT DATA about –  
1. Understanding Cloud-based virtual workspace solutions like Azure Virtual Desktop and Windows 365 
2. Exploring various industry-based use cases  
3. How to choose the right solution for your organization 
4. Cost considerations and approach to rapid deployment

Virtual Workspace: Elevate Your Virtual Desktop Infrastructure on Cloud

Today, organizations must enable their distributed workforce to work from anywhere and on any device. With such digital transformation comes digital complexities to manage an environment of multiple endpoints, applications, and connectivity with security. Modern Device Management is a step toward overcoming these complexities, designed to fulfill endpoint management requirements that a legacy platform cannot meet. Know how NTT DATA and Microsoft can help streamline endpoint management across all devices in the modern workplace environment.

Modern Device Management: Streamlining Endpoints in the Modern Workplace

Join us in this panel session, where industry leader experts of the from NTTDATA Services, NTT DATA UK, NTT DATA Italia, GroupSense and SentinelOne and Microsoft will discuss the evolving nature of Ransomware. 

Our host, Haroon Malik– Cybersecurity Consulting Director in NTT DATA will lead a panel of security experts to discuss what is fast becoming the new face of cyber crime (Ransomware). 

Ransomware attacks affect practically every business sector and are growing in intensity and sophistication.
Fuelled by a new breed of ransomware actors and Ransomware-as-a-service schemes, SME/SMBs are as much at risk from a ransomware attack as large organisations, driving the effectiveness and volume of ransomware to new a new level.

Ransomware operators prey on the fear of data loss which spark emotions that drive their targets to react right away and the have the fear of embarrassment, their sensitive data being exposed to the world, and with it face the risks of reputational damage. 

Know the panelists:  Haroon Malik. Director – NTT Data
Kurtis Minder. CEO - GroupSense
Morgan Wright. Chief Security Advisor - SentinelOne
Brian Stockbrugger. Sr. Cloud Security Architect - Microsoft
Mike Landeck. Director of Security Services - NTT DATA Services
Salvatore Perlangeli. Heart of Threat Defense Practice - NTT DATA Italia

Join us!

The Evolving Threat of Ransomware

Stephen Catanzano, Senior Analyst at Enterprise Strategy Group, was joined by Anthony Bulk, Technology Director, Data Analytics at NTT DATA, and Tom Manfredi, Senior Sales Engineer with Snowflake.   

The discussion centered around how organizations can leverage the vast experience of NTT DATA and Snowflake to make moving from IBM Netezza to Snowflake a painless process. Being on Snowflake opens up a new world of innovation, data analytics in the cloud, streamlined processes, and more for data-driven organizations in every industry.  

We further discussed industry use cases and the long-term benefits of being on Snowflake, dealing with the new normal of companies driven by data and preparing for what comes next. 

Key Takeaways 

* NTT Data’s proven migration process: 
     - Stage 1. Analysis and tooling: Understanding the past 
     - Stage 2. Migration and validation: Migrating for the present 
     - Stage 3. Modernization and innovation: Building for the future 

* New world of opportunity on Snowflake for data analytics in the cloud, cloud-scale, and more across all industries 

* Future-proof and ready for the next wave of innovation  

 

Presenters: 
 
Stephen Catanzano, Senior Analyst, ESG 

Anthony Bulk, Technology Director, Data Analytics, NTT Data 

Tom Manfredi, Senior Sales Engineer with Snowflake

Moving Data Analytics to the Cloud: Things to Consider

In this panel session experts at NTT DATA Italia, NTT DATA Services, Drivesec and Marelli will discuss the increasing importance of Cybersecurity in the Automotive domain and the cyber risk associated to electronics, connectivity and technology in vehicle and overall ecosystem.

Throughout the past decades we have seen an incredible technology improvement in our cars in terms of comfort and performance, but the increased level of connectivity and sophistication being applied to vehicles also led to an important topic: Automotive Cybersecurity.  

Once mechanical and isolated systems; modern, connected, intelligent and soon autonomous vehicles may be targeted for cyber-attacks just like it happens in the IT domain. Such scenario poses undeniable safety threats for the road users, reliability and resilience of the mobility infrastructures, data privacy issues, and many others.   

Join us in this discussion and learn how to detect and prevent security threads, mitigate risks and introduce strong cybersecurity countermeasures in your systems today.

This panel discussion is for you! We welcome viewer participation and questions during this interactive interview.

Cybersecurity in the Automotive Industry

The acquisition and utilization of data have accelerated how organizations approach both their transformative journeys and daily protection of critical corporate data; fueling the need for constant focus on innovative thought and bridging the gap between scalable, agile solutions, and evolutionary data governance. Data security has without a doubt, become one of the most critical areas for security leaders. According to Gartner: “This is driven by the growth in privacy and regulations and other legislation, as well as by the transition to cloud services…” Gartner predicts that “By 2024, 30% of enterprises will have adopted a data security platform, up from less than 5% in 2019. (Gartner, Inc 2022;  2022 Strategic Roadmap for Data Security Platform Convergence, para. 9 &11).

However, “data” has also pushed the need for security across deeper tenants of the data community, seemingly fixating on the applicability of data privacy and controls within core architectural builds, such as a “data lake.” While the ingestion of data occurs on a daily basis, how the extension of the data fabric or an accompanying governing model successfully wades through a multitude of questions such as: once an organization has gathered its data, how does it ensure the data remains secure? Better yet, what defines it as secure within various heterogeneous environments?

This panel discussion is for you! we welcome viewer participation and questions during this interactive interview. 

Know our panelists: 
- Oliver Forbes – Sr. Security Strategist and Product Manager. NTT DATA Services
- Dr. Bojan Mrazovac  - Head of Innovation – NTT DATA Romania
- Theresa Kushner - Head of the N.A. Innovation Center – NTT DATA Services
- Dr. Diane Murphy - Distinguished Professor - Marymount University
- Sean Hide - Cloud Security Alliance

Defending the Depths of Cloud Data Lakes

During this session industry experts from NTT DATA, Okta / Auth0 and Cloud Security Alliance will discuss how to navigate the complexities that CIAM (Customer Identity and Access Management) entails for organizations trying to provide frictionless and secure experiences to their end users.

While implementing CIAM at the intersection of security, customer experience, and analytics may not be straightforward, it's a fool-proof way of impacting top-line revenue by minimizing bottom-line cyber risks. If you look at the market, it's flooded with too many tools claiming to serve CIAM for all edge cases – however, as a matter of fact, not every tool supports all the features needed by an organization. Specialized features like Privacy and Consent Management, Identity Analytics, Identity Proofing etc.  are often caught up with integration challenges.

This session will focus on evaluating the product-market fit for CIAM solutions based on edge cases. Join our distinguished panel-  Sushila Nair, Cybersecurity Portfolio Leader at NTT DATA, Ramesh Gupta, Senior Product Manager at NTT DATA USA,  Carlo Baia, CIAM specialist at NTT DATA Italy,  Mike Pastor, Senior Solution Engineer at Okta/Auth0 and John Yeoh, Global VP of Research at Cloud Security Alliance as they share their vast knowledge and experience with us.  

Learn with us how you can provide easy, frictionless experiences to your users and build customer loyalty. Don’t miss out!

Customer Identity and Access Management (CIAM)

Join us in this panel session, where the industry leader experts from NTT DATA, Microsoft and Cloud Security Alliance will discuss the complexities of cloud security, cloud security posture drift, automation, risk mitigation measures and many others.  Our host Sushila Nair – Cybersecurity Portfolio Leader in NTT DATA will guide us through this journey while the business technology and security leaders in the panel share their vast knowledge and experience with us. 

Cloud has transformed the way organizations do business, creating unprecedented agility and scalability opportunities while dramatically expanding its global reach, it has served as a platform for accelerated innovation and has enabled significant advances across all industries. Every day more organizations choose to embark their journey into the cloud, an IT Industry service with a worldwide end-user spent growth of 20% and nearly $ 500 billion in 2022 according to Gartner forecasts (Gartner, Inc 2022, Gartner Forecasts Worldwide Public Cloud End-User Spending to Reach Nearly $500 Billion in 2022, para. 1).

However, the cloud has also opened an entirely new threat vector, and the attack surface has expanded exponentially. While the risks are clear, the scale of the attack surface often is not. This opens a door to relevant questions like: once an organization is in the cloud, how does it ensure their environments are secured? How does it know what a well secured environment looks like?

This panel discussion is for you! we welcome viewer participation and questions during this interactive interview.

Continuous Security in the Cloud

Many CIOs and ERP directors are challenged with building a strategy around the following fundamental questions for S/4HANA: why and how. In this webcast, NTT DATA will explain how to build strategies for answering these questions and will address the following: 

• How will I be able to justify the investment into S/4HANA? 

• How do you build a business case for S/4HANA? 

• What are the cornerstones of an S/4HANA road map? 

• How can best practice automotive industry templates help with building my strategy? 


You will also be introduced to the assessment tracks that can help you develop a strategy, business case and road map for S/4HANA.

Build a Business Case & Roadmap to Justify Your Transformation to SAP S/4HANA

SAP S/4HANA is the next generation ERP system from SAP that is replacing SAP ECC, which will be out of support by 2025. The question many of NTT DATA’s clients are asking is if SAP S/4HANA has matured enough to provide sufficient value to justify the move to SAP S/4HANA or if they should wait. In this webinar, Sebastian Gueler, VP, SAP Value Engineering, will highlight some of the value proposition of SAP S/4HANA 1809 as well as guidelines for how to develop a SAP S/4HANA roadmap including the identification of a business case and ultimately what signs to look out for to decide if it is the right time to move to SAP S/4HANA.

Sebastian Gueler is a Vice President in the SAP Go-to-market group for NTT DATA. Sebastian has over 25 years of SAP experience having worked in Germany, South Africa, Australia, China, Mexico and the US, helping customers globally across various industries with their digital transformation journey.

Speakers:

Sebastian Gueler - Vice President SAP Go-to-market group, NTT DATA.

Giovanni Vorstenbosch - SAP S/4HANA Global Go-to-Market Program Management, SAP SE

SAP S/4HANA 1809: How to Determine if It’s the Right Time to Move to SAP S/4HANA

Today, 27% of consumers are willing to share personal data for more financial guidance and a more personalized digital customer experience. Of those consumers, more than 60% are willing to share data from their Uber, OpenTable and Facebook accounts; online/in-store retail purchases; and frequent flyer programs, etc. 

This webinar will dive into the findings of NTT DATA Services’ national research study entitled, “Digital CX in 2020: Cracking the Code on Data,” with customer experience expert, Lisa Woodley.

Digital CX in 2020: Cracking the Code on Data

Mangesh as a pratitioner working with multiple customers, talks about the initiatives being undertaken, the types of tools, process fits and assessments depending on where customers are at on their RPA Journey. 
To request attendance to the Event on the 28th September register here: http://bit.ly/2wKdNlL

Mangesh Kulkarni, discusses the various Automation initiatives being Undertaken

Arnaud Lagarde Strategic Account Manager, Automation Anywhere describes the content to be covered in the upcoming  automation event on the 28th September at the CBR Dining Club with NTT DATA Services,relationship with man and machine,where companies are automating and the adjustments companies are making with software robots taking on the human tasks. 
Interested in Attending the event on the 28th September - visit  http://bit.ly/2wKdNlL

Arnaud Lagarde, Explains the Automation Journey & What Companies Start With

CBR and NTT DATA Services Are hosting a dinner on the 28th September at the Ivy Restaurant in London.To bring RPA, IoT and AI to life, NTT Data is assembling a panel of experts including speakers from Banks and Insurance companies, AXA and AIG.
This industry gathering is designed to address the Automation Conundrum. Discuss these techniques and present practical examples of how they are being applied in today’s digital environment. Attendees included senior leaders from Zurich Insurance, HSBC, Deutsche Bank, RSA and Experian to name but a few. To request attendance register here: http://bit.ly/2wKdNlL

Durvesh Ganveer discusses Success learnings and how best to Harness RPA and AI

See how market leaders rank and what you can do to quantify the customer experience.

Discussion Topics:
• What traditional customer experience (CX) measurements miss
• A quantitative way to evaluate friction within the customer’s experience
• Detailed findings from Consumer Packaged Goods and Retail studies
• Best practices to apply to your business

We all recognize bad customer experiences in the moment (think long hold times, non-mobile websites and repetitive questions), but can you quantify these experiences and tie them back to business measures? This webinar will cover a unique approach for identifying, quantifying and mitigating the experiences of your customers, partners and employees – the Customer Friction Factor service.

We’ll share the results of a recent Customer Friction Factor study on 15 leading Consumer Packaged Goods (CPG) organizations and discuss how online retailers measured up as well. Gain insight on common causes of customer friction and learn best practices to apply to your own business.

Five Customer Friction Challenges Every CPG Firm and Retailer Face

Turn your provider directory into an asset, not a liability.

Comprehensive provider data combined with analytics can yield actionable business insights to help you improve member satisfaction and financial performance. You can track patients’ health, physician performance towards shared savings goals and understand network and attribution patterns. You can also see referral patterns and practice variations, benchmark physicians’ performance on cost and quality measures to help you improve member health and your financial performance.

This session will explore the evolving use of consumerism practices and using advanced analytics to understand provider data and to impact satisfaction, retention, and outcomes.

Participants will learn how to:

- Link your provider directory to your CRM, allowing you to expand members’ profiles and provide more personalized experiences
- Use an intuitive and user-friendly member portal and dynamic content to enhance the user experience when searching for providers and educational material, which will encourage members to share additional details for better resource alignment
- Integrate an online scheduling tool and telehealth virtual visits for greater member convenience and to improve outcomes
- Identify high-performing providers using a combination of provider data and other data sources (e.g., claims)
- Enable monitoring and prediction of provider performance via cost/quality metrics to ensure adherence to value-based agreements.
- Ensure network adequacy by comparing provider locations to population distribution

Speakers
John Hurd - Go to Market Lead, Provider Data Management Solutions, NTT DATA Services

Liz Peters - Go to Market Lead, Customer Relationship Management Solutions, NTT DATA Services

Karen Way - Go to Market Lead, Business Intelligence & Analytics Solutions, NTT DATA Services

Jeff Rivkin - Research Director, Payer IT Strategies, IDC Health Insights

Provider Data Evolution

Join NTT DATA Services to learn how you can use a CRM system to move beyond a transactional and policy-centric organizational strategy towards making the one-on-one emotional and rational connections necessary for engagement.

We will share our best practice strategies on how other health plans and other industries have aligned their CRM vision to their corporate customer engagement strategies for successful customer acquisition and retention results.

This session will challenge you to:

• Learn:  Using the current demographic data from enrollment, member provided data through member completed surveys and health risk assessments, call center interactions, claims information and wearable device integrations.

• Listen:  Using analytics and AI to capture, measure, analyze and evaluate the quality of outcomes of each customers experience throughout all interactions including social media, website and mobile device interactions. 

• Engage:  How to integrate a dynamic CMS tool, integrate virtual agents and interactive guides to enable even smarter customer service and a personalized customer experience.

PRESENTERS:
Liz Peters, Customer Relationship Management Practice Lead, Health Plans, NTT DATA
Denise Dowling, Senior Director, Salesforce Consulting, NTT DATA Services
Matt Gale, Director of CRM, Healthcare & Financial Services, NTT DATA

CRM as a Customer Relationship Intelligence Platform

Healthcare Marketing

business process

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Social Media Marketing

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Marketing

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Virtualization

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Cloud Computing

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Big Data and Data Management

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End User Computing

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Customer Experience

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Sales

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Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

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Life Sciences

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Emerging Technologies

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CRM as a Customer Relationship Intelligence Platform

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