The State of Desktop Support in 2023 - Succeeding in a Hybrid Work Environment

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Presented by

Jeff Rumburg, Managing Partner at MetricNet

About this talk

Many organizations are now embracing hybrid work environments where some employees are working remotely while others are working in the office. This presents a unique set of challenges for desktop support groups, who must now support a dispersed workforce while also maintaining on-premises systems and infrastructure. In this new webcast, Jeff Rumburg, a 30-year veteran of the IT industry, will discuss the current state of desktop support, the key challenges faced by support teams in hybrid environments, and best practices from the industry’s superior performers. You'll learn: • Best practices for supporting remote employees • Strategies for effective communication and collaboration in hybrid environments • Techniques for optimizing system performance and troubleshooting in a dispersed environment • And much more! Don't miss this opportunity to stay up to date on the latest trends and challenges in desktop support. Register now!
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2016, 2017 and 2018, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare.