The Leadership Edge - What it Takes to Succeed in IT Service and Support

Presented by

Jeff Rumburg, Managing Partner at MetricNet

About this talk

When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team. As CIOs and CTOs, the success of IT service and support can make or break your reputation and career. So, how do you ensure that your team is delivering top-notch service and support that sets you apart? Join IT service and support expert Jeff Rumburg as he shares benchmarking data and case studies demonstrating the vital role service and support can play in the management and career success of IT executives. Discover what sets successful IT leaders apart and learn practical strategies for improving service and support within your organization. In this webinar, you will learn: • The key metrics and indicators of successful IT service and support • How to use benchmarking data to measure and improve the performance of your team • Real-world examples of IT leaders who have used service and support to drive success • Practical strategies for enhancing service and support within your organization Don't miss out on this opportunity to take your IT service and support to the next level and position yourself for career success. Register Now!
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2016, 2017 and 2018, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare.