Case Studies in Service Desk AI and Machine Learning

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Presented by

Jeff Rumburg, Managing Partner at MetricNet

About this talk

As IT leaders, it's your job to stay ahead of the curve and leverage emerging technologies to improve your organization's operations. Two such examples are artificial intelligence (AI) and machine learning (ML). While the potential of AI and ML in service and support is vast, it's important to understand the limitations and challenges that come with implementing these solutions. Join us for a new webcast where industry expert Jeff Rumburg breaks down the current state of AI and ML in service and support and shares real-world examples of organizations that have successfully implemented these solutions. Attendees will: • Understand the current state of AI and ML in service and support • Identify the limitations and challenges of implementing AI and ML solutions • Learn from case studies of successful AI and ML implementation in service and support Don't miss this opportunity to stay ahead of the curve and get a glimpse of the future of service and support. Register now!
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2016, 2017 and 2018, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare.