Maximizing Efficiency in 2024: Service Desk On-Demand Benchmarking Demo

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Presented by

Jeff Rumburg, Managing Partner at MetricNet

About this talk

Join us for a comprehensive demonstration of our Service Desk Benchmark & Performance Optimizer. This webcast is designed to show how the dashboard can enhance the performance and efficiency of your service desk operations. Key features and functionalities will be highlighted, with a focus on practical application in real-world scenarios. Attendees Will Learn: • How to use key features of the tool to improve cost, quality, and cycle time. • Strategies for improving service desk performance using data-driven insights. • Leveraging the Performance Optimizer to ensure measurable, continuous improvement.
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2016, 2017 and 2018, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare.