5 Service Desk Hacks: Boost Performance in Under a Month

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Presented by

Jeff Rumburg, Managing Partner at MetricNet

About this talk

Join us as we reveal 5 simple hacks to rapidly enhance your Service Desk's performance in 2024! These straightforward strategies are designed for quick implementation and significant impact, ensuring both immediate and lasting improvements. o Attendees Will Learn: 1. Fast and effective hacks to improve service desk cost, quality, and cycle time. 2. Strategies for quick wins and long-term service desk improvement in people, process, and technology. 3. Identifying, capturing and measuring the immediate improvement opportunities.
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MetricNet is the global leader in IT Service and Support and Contact Center benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2016, 2017 and 2018, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare.