Success Factors in Vendor Management for Outsourced ITSM: How to Maximize Value and Minimize Risk

Webcast Title: "Success Factors in Vendor Management for Outsourced ITSM: How to Maximize Value and Minimize Risk" Abstract: Are you getting the most out of your outsourced IT service management (ITSM) partnerships? Outsourcing can deliver significant cost savings and operational efficiencies, but poor vendor management can lead to missed SLAs, hidden costs, and strained relationships. In this webcast, Jeff Rumburg, Managing Partner of MetricNet, will reveal the success factors that separate high-performing organizations from the rest when it comes to managing ITSM vendors. Jeff will explore key metrics for evaluating vendor performance, including cost efficiency, service quality, and customer satisfaction. He’ll also share best practices for contract management, performance monitoring, and fostering collaborative partnerships. Attendees will learn how to: Set clear expectations and measurable goals for vendors, Use benchmarking data to hold vendors accountable, Identify and mitigate risks in outsourcing relationships, and Ensure your outsourced ITSM delivers maximum value to the business. Whether you’re new to outsourcing or looking to optimize existing partnerships, this webcast will provide the tools and insights you need to succeed.