Reinventing Customer Experience: Field Service & the Modern Dispatch Technician

The challenge and opportunity for Field Service organizations today is this: Deliver world class, intelligent customer experiences in the field while maximizing efficiency and minimizing costs. Through the recent acquisition of FieldOne, Microsoft now empowers field service technicians to create positive and memorable customer experiences by providing them with the right tools and insights to make the most of every minute spent on site.

Join this webcast to learn how FieldOne, from Microsoft can enable your field service organization to dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources. Also learn how it provides service technicians with complete customer insight, real-time guidance, rich media knowledge and cross-team collaboration — all through any mobile device.

Watch this webcast to learn how Microsoft's Field One can:

Enable your field service organization to dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources
Provides service technicians with complete customer insight, real-time guidance, rich media knowledge and cross-team collaboration — all through any mobile device

Recorded Apr 6 2016 46 mins

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Presented by
Jim Hare, Microsoft

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IT Operations

Effective App Security Testing at High Velocity: Keeping up with Agile/DevOps Recorded: Feb 28 2017 57 mins

Cindy Blake, HPE

Is your business challenged with competing priorities and resources when it comes to application security testing and the need for more rapid application development? Are you impacted by costly and cumbersome remediation of security issues? In a world of competing requirements, how can your application security keep up with the rapid pace of development, while remaining effective?

Using lessons learned by working with some of the most advanced and innovative application security customers / programs, this webinar will cover:

Automation - where modern security tools are being included in the “treat infrastructure as code” mantra.
How development organizations have made static and dynamic analysis of applications more efficient and effective.
How to integrate application security throughout your software development lifecycle and the DevOps tool chain of automation using the Fortify Ecosystem.
How to gain visibility into production application behavior and exploits via low-impact Continuous Monitoring.
How to protect security flaws in production to buy time for true remediation.

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Michael Pott, Scott Knox, Greg W. Morrison, HPE

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Amir Banet, HPE, Aviad Diamant, HPE, Andrew Tennant, Sky

Join us as the Hewlett-Packard Enterprise software development team describes a “day in the life” of our team as they build and test the software we deliver to our customers, using the software we deliver to our customers!

You will learn:

Building an automation using HPE LeanFT features such as the Object Spy and Application Models
How to scale up execution and rapidly analyze results to address issues during feature development
What’s New in HPE LeanFT 14.00

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Get the latest information on:

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Automating as much as possible the DevOps process
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Dynamic scalability (flexing)
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Service monitoring
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Showback

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