Reinventing Customer Experience: Field Service & the Modern Dispatch Technician

Vivit launches its first ever IT Operation Management (ITOM) SIG Talk event. We have 3 speakers who will give you insights in the ITSMA Containers Concept and migration into the Hybrid Cloud. They will share their knowledge and expertise and provide thought-provoking and actionable content.

Shown below is an outline of the agenda and topics:

•Speaker: Eric Krueger
Everything you need to know about the Micro Focus ITSMA Containers Concept: Containers are here and they are the best way to deploy, maintain and upgrade software. What are containers? How are they deployed? How is the software different on containers than traditional platforms? Why did HPE/Micro Focus decide on a containerization approach to their ITSM suite? Tune in and find out why containers are the deployment method of the future and how to transition your existing ITSM suite from your Linux or Windows environment to a Containerized environment.

•Speakers: David Angradi
A “real” migration into the Hybrid Cloud (HCM, PlateSpin, and Cloud Assess): The Hybrid cloud has either been a unicorn (something beautiful but not real) or a boogey man (something to prevent disruption) in our ecosystem for the last several years. In marketing and static architectures, we have seen a lot of promises, but very little actual progress.

Hybrid Cloud is becoming more important everyday as nearly all companies are in (or will be in) the public cloud but many of these same companies ‘know’ that they cannot be 100% public. So, the problem we are all trying to solve is how can we provide all the features, functions and automations.

What will be covered:

•Building and migrating existing workloads to a Hybrid cloud
•Use Cloud Assess product to discover and right size
•Plate spin to move – migrate – in automation
•Use HCM product for day-to-day management, automation and ITSM control

4/19 SIG Talk: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1081712&group=

A “real” migration into the Hybrid Cloud (HCM, PlateSpin, and Cloud Assess)

The Hybrid cloud has either been a unicorn (something beautiful but not real) or a boogey man (something to prevent disruption) in our ecosystem for the last several years. In marketing and static architectures, we have seen a lot of promises, but very little actual progress.

Hybrid Cloud is becoming more important everyday as nearly all companies are in (or will be in) the public cloud but many of these same companies ‘know’ that they cannot be 100% public. So, the problem we are all trying to solve is how can we provide all the features, functions and automations.
What will be covered:

•Building and migrating existing workloads to a Hybrid cloud
•Use Cloud Assess product to discover and right size
•Plate spin to move – migrate – in automation
•Use HCM product for day-to-day management, automation and ITSM control

Join us for the next upcoming SIG Talk on Thursday, April 19, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1081712&group=.

Business pressures are driving many IT organizations toward faster release cadence, Lean, and more Agile-like development processes. Many groups have developed processes and practices that already work very effectively, without requiring significant change. But to succeed in a bimodal world, many customers are looking at multiple tools to support newer practices and Continuous Integration (CI). Micro Focus ALM customers already have access to the tools and capabilities to succeed.

Join this webinar:

To understand what’s new in the Micro Focus ALM portfolio
To see all the new capabilities that help you unlock your existing investment. To view a demonstration of the latest capabilities in the ALM platform, including the integrations between ALM and ALM Octane and the Development, Testing, and Build environments

The Data Centre Maturity Model (DCMM) was created by The Green Grid and can help assess the current and desired states of your data centre(s), highlighting areas that could be enhanced using a maturity modeling approach.

*Please note: this webinar will be presented in Dutch.

This webinar covers the various legislation and policies, at a European level as well as their application in four different countries, namely: United Kingdom, Netherlands, Germany and France. Legislation and Policies have an important role to play to steer, stimulate and support new products and services but also new business models.

*Please note: this webinar will be presented in French.

Listen to Sophie Legault, Director of T&D Business Unit at EXFO as she talks about the 4G to 5G transition, the implication of highly dense networks, impact on the costs of maintenance on fronthaul networks and the challenges MNOs may face. She will also delve into best practices for addressing interference and PIM in mobile networks and improving the quality of fiber-based fronthaul and CRAN deployments.

Project and Portfolio Management, PPM, is continuously evolving, especially with the Agile adoption in the Enterprise. Portfolio managers are now asked to manage integrated portfolios with hybrid projects (Waterfall & Agile).

PPM version 9.42 brings a new portfolio management module, including Epic and seamless integration with Agile tools. You can now create your own KPIs to measure success of the various portfolios and integrated programs and projects. These new features bring agility and more insight data, so that you can focus on what is most important for the business.

In this webinar, you will learn about:

New integrated PPM Portfolio management
How to create unlimited portfolio scenarios
How to create Epics in PPM and integrate with Agile tools
New KPIs to monitor and measure portfolio strategy

Brought to you by the Vivit DevOps Special Interest Group.
DevOps is setting the pace as numerous organizations struggle to keep up…especially with test automation. It's imperative to have an automation test strategy allowing fast automation script development, solid data management, minimal maintenance, and scalability. This presentation will provide an overview of implementing a strategic test automation framework in a DevOps environment, and is completely tool agnostic. So, whether your team is utilizing UFT, UFT Pro, LeanFT, Selenium, or any other automation solution, you’ll benefit from this presentation.

Audience will learn:

• Essential components of a test automation framework
• Strategies to effectively implement an automation framework
• Effective approach to meet Agile and CI/CD test automation objectives

Would you like to stay ahead of the curve with your network management solution? Are you thinking about how new technology could impact your teams? What about managing software-defined networking segments within your enterprise network? And, how about security being a much larger component of your day to day activities?

Join us for this webinar to learn:

How these disruptions will impact your business. Discuss what Gartner calls, “NetOps 2.0” where network operations teams must evolve to support analytics and automation. As part of your attendance, receive full access to this important document that we believe could re-shape the future of your teams.

Key insights from our exclusive survey of network professionals around SDN. Did you know that 57% of your peers have deployed or are actively deploying SDN? We discuss their insight that speaks to the future of network management with SDNs.

Learn about the important new capabilities of Network Operations Management and new features included in the latest releases of Network Node Manager and Network Automation. Learn how we’re supporting SDN, enabling security risk visibility and compliance, and implementing advanced lifecycle management with our latest releases.

In this last of a 3 part webinar series presented by Greenlight, Micro Focus Product Management and Greenlight group will provide an overview of the current state of IT Operations Management technologies running on enterprise grade cloud native technology stacks.  Join us, and come up to speed as the experts provide a high level overview of Network Operations, Hybrid Cloud, and Datacenter Automation suites from the Micro Focus ITOM portfolio running in a Docker & Kubernetes orchestrated environment.

This webinar is brought to you by the Vivit DevOps Special Interest Group.

Businesses need to be more responsive to market changes and meeting customer demand for improved services and better user experiences. In order to meet such high expectations and be competitive in your market, it requires great flexibility and speed throughout the organization. DevOps enables your software development, infrastructure and operations teams to identify and eliminate inefficiencies through communication, collaboration, and automation.

Join us for this webinar to learn:

•How you can build a culture of DevOps
•Accelerate time-to-market

Micro Focus Product Management and Greenlight group will dive into the details of Micro Focus’ Enterprise Grade IT Service Management Automation and Operations Bridge product suites - showcasing the most recent advances that ease bringing cloud native capabilities to the mainstream IT Operations organizations.

Digital transformation, acceleration, innovation. Buzzwords or not, these words reflect the reality of every existing business fighting for new revenue streams, better customer experience, and faster delivery of new services.

To support these business objectives, IT organizations need to focus on increasing performance and workforce productivity without driving additional costs. At the same time, it is imperative that tools need to adapt to the way people work today.

In this session we will present the new, re-architected Micro Focus ITSM Automation solution (formerly known as HPE ITSM Automation). Micro Focus ITSM Automation software can be installed on Amazon Web Services, brings a new user experience, greater collaboration, and many other new capabilities. It is based on machine learning and analytics, to adapt the tools to the needs of business users and IT.

Join our live webinar and learn:

•Why choice, flexibility and speed in ITSM deployment is important
•What data is needed so that service desk agents can become more productive and proactive
•How to solve issues faster with increased collaboration among both end users and ITSM staff

Greenlight Group, a managed service provider, will discuss what helps them meet the most stringent SLAs while constantly providing new service offerings to their customers.

During the webinar, you will also see the new ITSM Automation release live in action.

Join us for the first in a series of monthly webinars, presented by Greenlight Group, where Micro Focus and Greenlight Group will provide an introductory session of Micro Focus's container orchestrated IT Operations Management platform. In this webinar, Torrey Jones, Greenlight Group Principal Consultant, will talk through the basics of Micro Focus’s cloud native Container Deployment Foundation – a Docker and Kubernetes centric game changing platform for IT Operations Management in the Enterprise. Prior to diving into the topic of the hour, special guest Roy Ritthaler , VP, Marketing, IT Operations Management, will provide a short update of the New, Combined Micro Focus – post merger with HPE Software.

In today’s era of ever-increasing product complexity and shorter release-cycle times, many web and mobile applications simply can’t maintain consistent performance. How do you keep pace with ever-increasing user expectations in the face of accelerating release cycles, rapidly growing IT complexity, and massive scalability requirements? Micro Focus LoadRunner and Performance Center 12.55 empower DevOps teams to manage complexity by using a full spectrum of standard tools, technologies, utilities, and other resources to quickly and easily code performance testing into apps and things. In this web event we'll present the following innovative features:

Online anomaly detection
JMeter Integration
Convert TruClient actions to code
Docker-based load generator support
Dynatrace and New Relic integration
IoT Protocol
Recording Summary Report
Correlation enhancements

As a retailer SPAR has solved their issues with web store rollout. Vodafone reduced events by over 80%. Boeing evolved most of the users from OM to Operations Bridge in less than 3 months. They have all gained visibility, focus on the right IT issues impacting business, and moreover autonomous operations. They profit from the high degree of automation that the Operations Bridge brings as well as the significant way it helps integrate their tools and data into a single service driven prioritized view.

To launch this SIG, we’ll show you some of their work and the benefits gained. We’ll introduce you to the latest version of Operations Bridge, speak about the containerized version and its roadmap within the new Micro Focus branded software company. All this should inspire many questions for a lively SIG session, one of many more to come.

Agenda:

•Operations Bridge Action – success stories
•What’s new in today’s version 2017.08
•The roadmap
•What’s coming up events, sessions, activities and where to get more information
•Q&A

Hear Micro Focus R&D’s recorded webinar at Vivit! See a review and demonstration of LoadRunner/Performance Center 12.55 that empowers DevOps teams to manage complexity in today’s world. Don’t miss out on this informative webinar!

Is your business challenged with competing priorities and resources when it comes to application security testing and the need for more rapid application development? Are you impacted by costly and cumbersome remediation of security issues? In a world of competing requirements, how can your application security keep up with the rapid pace of development, while remaining effective?


Using lessons learned by working with some of the most advanced and innovative application security customers / programs, this webinar will cover:

Automation - where modern security tools are being included in the “treat infrastructure as code” mantra.
How development organizations have made static and dynamic analysis of applications more efficient and effective.
How to integrate application security throughout your software development lifecycle and the DevOps tool chain of automation using the Fortify Ecosystem.
How to gain visibility into production application behavior and exploits via low-impact Continuous Monitoring.
How to protect security flaws in production to buy time for true remediation.

More IT and computing is moving to public networks such as Amazon Web Services (AWS) and Microsoft Azure. Increasingly, internal/private IT is being restructured to provide similar services. Along with this are changes in the ways applications are being built, deployed, and maintained reflected by the rapid adoption of containers and microservices. What does this mean to IT Service Management and the service desk organization?

Join this webinar to learn w HPE Software and our ITSM Automation (ITSMA) solutions are doing to both take advantage of these trends and also help support these trends. We’ll discuss the benefits to the service desk team of faster deployments, quicker time to value, and reduced administration and maintenance. Please join us to learn more about what HPE ITSMA provides today and what’s coming soon.