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Improving the Customer Experience with Avatars

In this webinar you will learn how Sopra Steria is implementing Avatars to improve the Customer Experience without having to replace the underlying Service Management platform.
Recorded Sep 7 2016 34 mins
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Presented by
Mark Laird, Sopra Steria
Presentation preview: Improving the Customer Experience with Avatars

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    During this webinar we will briefly review the definition of false positives, false negatives, true positives and true negatives, as well as the history of “more protection = more FPs” paradigm. Then we will turn the paradigm on its head and discuss how more protection can actually mean fewer FPs.


    About the Speaker
    Nir Gaist, Founder and CTO of Nyotron, is a recognized information security expert and ethical hacker. He started programming at age 6 and began his studies at the Israeli Technion University at age 10. Nir has worked with some of the largest Israeli organizations, such as the Israeli Police, the Israeli parliament and Microsoft’s Israeli headquarters. He also wrote cybersecurity curriculum for the Israel Ministry of Education. Nir holds patents for the creation of a programming language called Behavior Pattern Mapping (BPM) that enables monitoring of the integrity of the operating system behavior to deliver threat-agnostic protection.
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    Breaking down the barriers requires effective change in people, process and technology to attain a viable level velocity that will enable transformation without being held back by perceptions of legacy issues.

    Examining these issues, this webinar will provide insight and thought provoking approaches for organisations seeking to transform their operations against this backdrop.
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    Shown below is an outline of the agenda and topics:

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    Shown below is an outline of the agenda and topics:

    Speaker: Nels Hoenig
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    Surviving OMW to OMi Migration: The customer with a well-developed OMW-based monitoring solution was faced with a challenge to migrate to OMi10 due to OMW obsolescence. Their old monitoring system was deeply integrated, highly customized and exposed to the outside world (their partners and customers) on a 24/7 basis. Migration challenges included:

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    Shown below is an outline of the agenda and topics:

    •Speaker: Eric Krueger
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  • Title: Improving the Customer Experience with Avatars
  • Live at: Sep 7 2016 4:00 pm
  • Presented by: Mark Laird, Sopra Steria
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