Three Keys to an Efficient Self-Service Portal

Presented by

Marcel Shaw, Technical Blogger at MARCELSHAW.COM

About this talk

Learn how you can improve your IT Service Management solution by adding or upgrading the self-service portal. Understand how three ITSM components will improve productivity while reducing ITSM costs in addition to creating a better customer experience. In this session, we will discuss how Knowledge, Automation, and Asset Management are key ingredients to providing efficient request fulfillment from a self-service portal.

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