From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they don’t mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” is having an obvious impact on technical support teams. Attend this webinar to learn more about shadow IT and how you can strike a balance between reaping the benefits and avoiding the risk.
RecordedJun 25 201541 mins
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Joshua Lin (Senior Product Marketing Manager ITOM) and Puru Amradkar (Senior Product Manager Operational Intelligence)
See infrastructure anomalies in real-time before services fail.
Join us for this webinar to learn how to:
•Proactively analyze infrastructure performance and thresholds
•Detect anomalies that may indicate service outages
•Transform from a reactive to proactive approach
Utpal Thakrar (Sr. Product Manager at ServiceNow) Zack Sargent (Sr. Technical Marketing Engineer at ServiceNow)
Join us for this session, and learn about:
•Various IaaS and PaaS offerings on AWS and Azure
•Comparisons of each technology, and how enterprises are using them
•Using ServiceNow Cloud Management to govern and manage workloads on AWS and Azure
Are your end users able to easily provision the cloud resources they need to do their jobs? Would you like to reduce the costs of cloud usage, while minimizing risk?
Join us for an informative webinar where experts from AWS and ServiceNow will reveal how you can:
•Reduce costs, with an in-depth view of enterprise AWS expenses and utilization
•Ensure consistent business policies across AWS cloud resources and ensuring configurations meet corporate standards
•Provide end users with an intuitive, self-service catalog to automate the provisioning of AWS cloud resources
Stephen Tunstall, Sales Director ITOM at ServiceNow and Jerome Bomengo, Advisory Solutions Consultant at ServiceNow
Service outages can severely impact your customers, partners, and employees -- resulting in financial loss and irreparable damage to your company reputation. This webinar will reveal the specific strategic and tactical steps you can take to:
•Proactively identify and eliminate issues with a service health dashboard
•Pinpoint disruptions using service maps to enable quick response
•Automatically orchestrate remediation
•Leverage operational intelligence to prevent future outages
Eugene Chuvyrov, Cloud Architect at Microsoft, and Deaddin Edris, Senior Product Marketng Manager at ServiceNow
For companies to thrive with public clouds, like Microsoft Azure, they need to meet the needs of the end users while still protecting the business. Enterprises are choosing Microsoft Azure to transition to the could while using ServiceNow Cloud Management to simplify self-service, reduce risks, and control costs.
Join us for a webinar featuring Eugene Chuvyrov, Cloud Architect at Microsoft, and Deaddin Edris, Senior Product Marketng Manager at ServiceNow, and find out how you can:
•Manage cloud expenses and understand utilization across your enterprise to ensure right-sizing of the cloud services
•Minimize risk through consistent policies and standard configurations across cloud resources
•Create a simple, self-service catalog to automate the provisioning of Azure
Liam Yu (Senior Manager, Product Marketing at ServiceNow)
As the demand for cloud grows, so does the complexity to manage and control cloud sprawl. Learn how to prevent cloud sprawl and control complexity across all your public and private clouds with the latest innovations in operations management by ServiceNow.
This session will cover:
· Employing a platform approach to public and private cloud management
· Simplifying the user experience through self-service
· Governing cloud resources and lowering risks
· The value of collective cloud cost management
Eric Hagstrom (IT Operations Specialist), Ben Yukich (Advisory Solutions Consultant)
Eliminating IT service outages can be an elusive goal for many enterprise teams, as they drown in data. Hear how ServiceNow uses AI and machine learning to intelligently reduce the flood of IT events distracting your IT team.
Attend this webinar to:
•Hear stories of how ServiceNow customers have been able to reduce event volume by up to 99% and incidents by enabling better prioritization and reducing outages.
•Find out how to evolve event management into a service-aware approach , correlating information into actions
•See a demo of the ServiceWatch Insight solution in action
Managing multiple cloud environments for an enterprise can be difficult. In this webinar, we share key insights gained from helping our enterprise customers navigate through the multi-cloud turbulence.
Agenda items include:
•Finding the right balance between multiple clouds
•Understanding the security implications of multi-cloud environments
•Tips and tricks for multi-cloud deployment success
•ServiceNow customer success stories
David Abramowski, (Senior Director Product Management, ITOM at ServiceNow)
IT Operations teams are inundated with incidents that are often related to a single failure. By reducing the number of incidents, IT gains a clear view of where to prioritize and how to stop big problems before they strike.
In this webinar, we’ll explain how to:
•Reduce the number of events and incidents
•Ensure changes to infrastructure don’t create unplanned outages
•Analyze incident history to prioritize long-term investments
Jason Hagen – Process Manager, KAR Auction Services & Heath Ramsey – Director of Customer Success, ServiceNow
Data is becoming increasingly easy to come by, but how do you harness it to derive value and drive outcomes? How can you ensure that you are delivering meaningful insights when they are needed and where they belong?
Join this webinar to learn how the IT organization at KAR Auction Services was able to evolve from operating with no visibility or standardized performance metrics to an agile business with real-time insight and the ability to make trusted business decisions. Discover how KAR was able to expand their usage of Performance Analytics and Reporting, leading to marked stability and measurable gains in performance across IT.
When a high‑profile vulnerability makes the news, does your team scramble to figure out what's affected and where they should start?
The top 10 vulnerabilities typically account for 85% of successful exploit traffic. But complex, manual processes and disparate, disconnected tools make it almost impossible for security and IT teams to come together to respond to vulnerabilities before they lead to problems.
Join Piero DePaoli and Myke Lyons from ServiceNow as they discuss and demonstrate a new approach to vulnerability response that seamlessly connects Security with IT, allowing teams to spend less time managing simple tasks and more time preventing advanced attacks.
Topics covered include:
• The essential components of effective vulnerability response
• Best practices from real‑world implementations
• Live demonstration of a new approach to security operations
Joseph Blankenship, Forrester Senior Analyst and Piero DePaoli, Senior Director, ServiceNow
The era of the megabreach is upon us. And it's had a seismic effect on global businesses. Many name‑brand organizations are spending millions dealing with the aftermath of losing customer data or intellectual property, and others are working as hard as they can to avoid the type of media attention that no one wants.
The core issue is that security teams are overwhelmed and lack the speed and agility to effectively stop a breach. The only way to make security teams more effective at stopping breaches is to automate security incident response processes.
Join guest speaker Joseph Blankenship, Forrester Senior Analyst, and Piero DePaoli, Senior Director from ServiceNow's Security Operations team, in this on‑demand webinar as they discuss and demonstrate the following.
• The need for rules of engagement to defend against breaches
• Defining policies and workflows to automate much of incident response
• Best practices for creating a response index
• Six game‑changers for efficient security incident response ‑ in action
Harold Byun, Sr Director of Product Management, ServiceNow & Piero DePaoli, Sr Director of Product Marketing, ServiceNow
Automation in Security. Is your organization doing it? And if so, how much is really being automated? Where does good automation end – giving way to unsafe choices that can spiral out of control? Where should enterprises draw the line?
Tools designed to enable automatic blocking or isolate a compromised system have been known to inadvertently take down critical business applications, leaving security operations teams wary of "automation." However, there are security tasks that can be safely automated without putting systems or jobs at risk. With more precious time back, security analysts can spend more time hunting and responding to threats.
Join Harold Byun and Piero DePaoli, security operations product leaders at ServiceNow, as they discuss and demonstrate approaches to no‑risk automation that can help you dramatically improve the effectiveness of your security response program.
Viewers will learn:
- Why automation is critical for efficient enterprise security response
- A short‑list of repetitive, but necessary tasks that are prime candidates for automation
- Steps to getting started
Jon Oltsik, Senior Principal Analyst, Enterprise Strategic Group & Piero DePaoli, Senior Director of Product Marketing
Join Jon Oltsik, Senior Principal Analyst at the Enterprise Strategic Group, as he outlines the essential capabilities for an effective enterprise threat response architecture.
• Why incident response automation projects are finally making CISOs’ short lists
• Why Incident response is “growing up”, leaving behind manual processes and home-grown software
• The essential functionality for an effective enterprise security response platform
• The future: Moving from reactive to proactive incident response
The session will include an interactive Q&A session, hosted by Piero DePaoli, Senior Director of Product Marketing for ServiceNow Security.
Troy DuMoulin, Vice President of Research and Development, Pink Elephant
ITOps and DevOps are polar opposites. One group wants to move fast and drive change; the other group is hard-wired to provide security and reliability.
Yet both groups have one common goal: to turbocharge performance and create innovative solutions to impact the business.
Learn how to achieve both objectives through lean thinking and collaboration in our webinar: Striking a Balance Between DevOps and ITOps. Troy DuMoulin, Vice President of Research and Development at Pink Elephant, will explore:
-How to deliver on four seemingly contradictory objectives: innovation, speed, security, and compliance
-Value-stream thinking vs. framework thinking
-Lean IT, DevOps, and agile development
-Why ITSM is critical in agile environments when defining non-functional requirements
Heath Ramsey Director, Analytics and Reporting Customer Success
As a leader in IT, you are constantly challenged to build and deliver higher quality services while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement.
Service automation is a key strategy to drive major improvements across cost, quality and agility in service delivery. There are many areas that could be candidates for automation. Which would be the ones to drive the greatest business impact? This is where analytics come into play. By taking an analytical approach to automation, you’ll be making the best use of the operational data you already have.
Join us and find out how to:
Establish the value of structured communications as a baseline for organizing business goals and services
Leverage leading and lagging indicators to measure performance of a structured process
Align data and analytics to drive action across all stakeholders in an organization
Integrate benchmarking as the next step in business outcome improvement
When they’re not working, your employees use the latest consumer services to get what they need. They use Amazon for shopping, OpenTable for dinner reservations and Uber to get a quick ride. But when they get to the office, your employees travel back to prehistoric times and are forced to use antiquated tools like email, phone calls, spreadsheets and even printed forms to get services and make requests within the company.
So, how can you provide your employees with the same sort of service they have in their personal lives? Attend this webinar and learn 10 ways to deliver a modern service experience across your company, for IT, HR, field service, facilities and more. Discover how to implement an automated service process that provides real‑time responses, an easy‑to‑use interface and increased productivity for employees and management.
Attend this webinar and learn how to:
- Eliminate the friction between internal service providers (like IT, HR and facilities) and employees
- Automate the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.
- Replace challenging user experiences with a simple, efficient, consumer‑like portal that users can access anytime, anywhere
Chris Pope, CSO, ServiceNow & Dan Stavola Enterprise Service Automation, Ernst & Young
Managing the performance of multiple suppliers isn’t easy, especially if each has a unique sourcing agreement. Lack of visibility to metrics, issue tracking and subpar reporting across the ecosystem impacts performance as a whole—and not in a good way.
But this doesn’t have to happen. With a SIAM framework, you can redefine the way you work with your suppliers to drive the quality of service up, while bringing costs down.
Join our webinar to learn ways to improve supplier performance, including a firsthand success story from guest presenter Ernst & Young. From simplifying supplier management to providing more visibility and control, you’ll learn:
· What it takes to make your SIAM project a success with outcome-based results
· Best practices for on-boarding, off-boarding, measurement, and bid stages for SIAM
· How Ernst & Young leveraged ServiceNow to deliver their SIAM solution and provide supplier visibility, reporting, and accountability for a major US bank
· Platform integration, across instance bonding: data exchange, ticket sharing, and reporting
Who says submitting an IT request or onboarding an employee has to be a painful process? Done right, an IT self-service portal enables users to easily submit issues, request application access, collaborate and track progress in seconds without picking up the phone or sending a single email. Turn service requests into a delightful experience and become stars across your organization.
Discover how to achieve self-service excellence for your organization. Attend this webinar and learn:
• How to enable a consumer-like experience across IT and throughout your organization
• Tips for how to share information through a centralized knowledge base and social collaboration
· Techniques to significantly reduce the volume of incoming calls, cost-per-incident, and time-to-resolution
· Methods to automate application access, on-boarding and off-boarding processes to increase user efficiency
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.
With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.
Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.