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Knowledge Sharing is a Terrible Thing to Waste

How many times have you been in a meeting where someone says, “What would happen if Bob was hit by a bus”? Not that anyone wants something bad to happen to Bob, but all too often too much knowledge is trapped in the head of a single person instead of a documented resource that can be shared for others to benefit from.

Proper knowledge management ensures important information, processes and tribal knowledge flows freely within IT and throughout the entire organization. Utilizing Knowledge Management properly also helps identify common problems and issues to prevent future redundant incidents.

The ServiceNow Express Knowledge Management application provides role-based tools to create, store and publish this important information, while providing a single resource for all users to find and view details on common inquiries.

ServiceNow experts will discuss the benefits of deploying an integrated ServiceNow Knowledge Management solution across the organization.

Join us to learn more about:
How to capture, consolidate and publish company-wide knowledge for optimum adoption and usage
Best practices for leveraging reporting to help identify usage and opportunities for additional articles
Processes for creating proper Knowledge Management workflows
Recorded Jul 6 2015 48 mins
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Presented by
Gerald Beaulieu
Presentation preview: Knowledge Sharing is a Terrible Thing to Waste

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Work at Lightspeed
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.

Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.

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  • Title: Knowledge Sharing is a Terrible Thing to Waste
  • Live at: Jul 6 2015 10:55 pm
  • Presented by: Gerald Beaulieu
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