How to Improve Service Delivery Performance with SIAM

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Presented by

Chris Pope, CSO, ServiceNow & Dan Stavola Enterprise Service Automation, Ernst & Young

About this talk

Managing the performance of multiple suppliers isn’t easy, especially if each has a unique sourcing agreement. Lack of visibility to metrics, issue tracking and subpar reporting across the ecosystem impacts performance as a whole—and not in a good way. But this doesn’t have to happen. With a SIAM framework, you can redefine the way you work with your suppliers to drive the quality of service up, while bringing costs down. Join our webinar to learn ways to improve supplier performance, including a firsthand success story from guest presenter Ernst & Young. From simplifying supplier management to providing more visibility and control, you’ll learn: · What it takes to make your SIAM project a success with outcome-based results · Best practices for on-boarding, off-boarding, measurement, and bid stages for SIAM · How Ernst & Young leveraged ServiceNow to deliver their SIAM solution and provide supplier visibility, reporting, and accountability for a major US bank · Platform integration, across instance bonding: data exchange, ticket sharing, and reporting

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