Delivering Service Management People actually WANT to Use
When they’re not working, your employees use the latest consumer services to get what they need. They use Amazon for shopping, OpenTable for dinner reservations and Uber to get a quick ride. But when they get to the office, your employees travel back to prehistoric times and are forced to use antiquated tools like email, phone calls, spreadsheets and even printed forms to get services and make requests within the company.
So, how can you provide your employees with the same sort of service they have in their personal lives? Attend this webinar and learn 10 ways to deliver a modern service experience across your company, for IT, HR, field service, facilities and more. Discover how to implement an automated service process that provides real‑time responses, an easy‑to‑use interface and increased productivity for employees and management.
Attend this webinar and learn how to:
- Eliminate the friction between internal service providers (like IT, HR and facilities) and employees
- Automate the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.
- Replace challenging user experiences with a simple, efficient, consumer‑like portal that users can access anytime, anywhere
RecordedJun 15 201641 mins
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Jeannine McConnell, Transformation Strategist, ServiceNow Stephen Cofone,Strategic Programs and Roadmaps Lead, Novartis
Today’s dynamic technology landscape requires strategic alignment, strong levels of communication, and close and easy collaboration between IT and their business technology consumers. Prioritizing work based on value, shaping demand for IT capabilities, and creating frictionless flow of information are requirements for success.
Can your organization do better in this area? If so, you’re in good company! Join the discussion on best practices for positioning relationship management at the heart of the Lightspeed Enterprise.
In this webinar, speakers from ServiceNow and Novartis will discuss:
•The importance of IT relationship management in business strategy
•Ways to improve and streamline ongoing daily operations
•How to support this critical activity, regardless of organizational maturity
Tim Riley, Business Dev., Francesco Vigo, Partner Architect, Palo Alto Networks & John Ferguson, Product Manager, ServiceNow
Security teams today commonly use a combination of email, spreadsheets, and phone calls to manage their incident response processes. This leads to average detection and containment times that are measured in days and weeks and can result in costly breaches.
The key to reducing detection and response times lies in automating basic tasks, identifying when threats target the assets that are most critical to the business, and allowing actions to be initiated from a single platform instead of dealing with multiple consoles or teams.
Join Tim Riley, Business Development and Francesco Vigo, Partner Architect from Palo Alto Networks and John Ferguson, Product Manager from ServiceNow to learn how to:
•Accelerate threat identification by combining ServiceNow® Security Operations with automated enrichment from Palo Alto Networks WildFire and AutoFocus
• Speed up decision-making with business context for security incidents
• Reduce time to eradicate by initiating Palo Alto Networks Next-Generation Firewall changes from within ServiceNow
Ryan Wood-Taylor, Product Marketing and Colby Blakeman, Product Management
Join us for a closer look at the recently launched ServiceNow Software Asset Management solution, which enables IT and finance leaders to take control of their software licenses by procuring, managing and optimizing the software needed to align to the business without surprises.
In this session, we’ll demonstrate how ServiceNow Software Asset Management allows enterprises to master the management of software licensing on one platform. Topics covered include:
•Introduction to Software Asset Management
•Benefits of ServiceNow’s single system of action
•Normalization process with the software library
•How to reconcile, reclaim and reassign licenses
Scott Fuller, Director, Product Management, ServiceNow: Chris Butler, Director, IT PMO of Tiffany: Marcus Walker, Rego
Tiffany & Co. has long been synonymous with luxury and style. Having used ServiceNow’s ITSM with great success, Tiffany & Co. recognized there was opportunity to enhance their IT Project and Portfolio Management processes and tools to better meet their business needs. The desire to have better visibility into the overall portfolio and resources was a driving factor in taking on the PPM effort.
Join Chris Butler, Director, IT PMO of Tiffany, and product experts from Rego Consulting and ServiceNow to find out how implementing ServiceNow PPM enabled Tiffany to:
• Establish common IT processes for demand, project, program, and resource management
• Improve reporting and efficiency to safeguard the success of its IT projects
• Maximize adoption rates for its new PPM solution
The IT4IT vision is a vendor-neutral open standard Reference Architecture and value chain-based operating model for managing the business of IT. Join us for this webinar to learn how ServiceNow supports the emerging IT4IT standard. We will discuss how ServiceNow is adopting IT4IT as part of our IT offerings, and our contribution to its evolution.
CIO’s, PMO and IT leaders should attend this webinar to learn more about:
•The vision and mission of the IT4IT standard
•How IT organizations can adopt a IT Value Chain framework
•How IT4IT complements other models, such as ITIL
•How ServiceNow products align with the standard
Microsoft Azure is working with enterprise customers to enable digital transformation in order to improve business agility and give companies the ultimate flexibility with on‑demand infrastructure. For companies to thrive with public clouds, they need to meet the needs of the end users and developers while protecting the business. Enterprises are choosing Microsoft Azure to transition to the cloud while using ServiceNow Cloud Management to simplify self‑service, reduce risks, and control costs.
Join us for a webinar featuring Eugene Chuvyrov, Senior Cloud Architect at Microsoft, and Manisha Arora, Senior Alliance Architect at ServiceNow, and find out how you can:
• Minimize risk through consistent policies and standard configurations across cloud resources
• Create a simple, self‑service catalog to automate the provisioning of Azure via cloud blueprints to accelerate your cloud journey
• Manage cloud costs and understand utilization across your enterprise to ensure optimizing cloud services
Giri Padmanabh (Sr. Director Engineering) and Liam Yu (Sr. Product Marketing Manager)
Learn five essentials ways to align cloud investments to business goals. Join us for this session where we will share simple--yet effective--ways of reducing your cloud costs using ServiceNow cloud management capabilities.
•Enterprise challenges with cloud cost overruns
•Dealing with the complexity of cloud provider bills
•Obtaining a business view of total cloud costs
•Recommendations for optimizing your cloud spend
Joshua Lin (Senior Product Marketing Manager ITOM) and Puru Amradkar (Senior Product Manager Operational Intelligence)
See infrastructure anomalies in real-time before services fail.
Join us for this webinar to learn how to:
•Proactively analyze infrastructure performance and thresholds
•Detect anomalies that may indicate service outages
•Transform from a reactive to proactive approach
Utpal Thakrar (Sr. Product Manager at ServiceNow) Zack Sargent (Sr. Technical Marketing Engineer at ServiceNow)
Join us for this session, and learn about:
•Various IaaS and PaaS offerings on AWS and Azure
•Comparisons of each technology, and how enterprises are using them
•Using ServiceNow Cloud Management to govern and manage workloads on AWS and Azure
Are your end users able to easily provision the cloud resources they need to do their jobs? Would you like to reduce the costs of cloud usage, while minimizing risk?
Join us for an informative webinar where experts from AWS and ServiceNow will reveal how you can:
•Reduce costs, with an in-depth view of enterprise AWS expenses and utilization
•Ensure consistent business policies across AWS cloud resources and ensuring configurations meet corporate standards
•Provide end users with an intuitive, self-service catalog to automate the provisioning of AWS cloud resources
Stephen Tunstall, Sales Director ITOM at ServiceNow and Jerome Bomengo, Advisory Solutions Consultant at ServiceNow
Service outages can severely impact your customers, partners, and employees -- resulting in financial loss and irreparable damage to your company reputation. This webinar will reveal the specific strategic and tactical steps you can take to:
•Proactively identify and eliminate issues with a service health dashboard
•Pinpoint disruptions using service maps to enable quick response
•Automatically orchestrate remediation
•Leverage operational intelligence to prevent future outages
Eugene Chuvyrov, Cloud Architect at Microsoft, and Deaddin Edris, Senior Product Marketng Manager at ServiceNow
For companies to thrive with public clouds, like Microsoft Azure, they need to meet the needs of the end users while still protecting the business. Enterprises are choosing Microsoft Azure to transition to the could while using ServiceNow Cloud Management to simplify self-service, reduce risks, and control costs.
Join us for a webinar featuring Eugene Chuvyrov, Cloud Architect at Microsoft, and Deaddin Edris, Senior Product Marketng Manager at ServiceNow, and find out how you can:
•Manage cloud expenses and understand utilization across your enterprise to ensure right-sizing of the cloud services
•Minimize risk through consistent policies and standard configurations across cloud resources
•Create a simple, self-service catalog to automate the provisioning of Azure
Liam Yu (Senior Manager, Product Marketing at ServiceNow)
As the demand for cloud grows, so does the complexity to manage and control cloud sprawl. Learn how to prevent cloud sprawl and control complexity across all your public and private clouds with the latest innovations in operations management by ServiceNow.
This session will cover:
· Employing a platform approach to public and private cloud management
· Simplifying the user experience through self-service
· Governing cloud resources and lowering risks
· The value of collective cloud cost management
Eric Hagstrom (IT Operations Specialist), Ben Yukich (Advisory Solutions Consultant)
Eliminating IT service outages can be an elusive goal for many enterprise teams, as they drown in data. Hear how ServiceNow uses AI and machine learning to intelligently reduce the flood of IT events distracting your IT team.
Attend this webinar to:
•Hear stories of how ServiceNow customers have been able to reduce event volume by up to 99% and incidents by enabling better prioritization and reducing outages.
•Find out how to evolve event management into a service-aware approach , correlating information into actions
•See a demo of the ServiceWatch Insight solution in action
Managing multiple cloud environments for an enterprise can be difficult. In this webinar, we share key insights gained from helping our enterprise customers navigate through the multi-cloud turbulence.
Agenda items include:
•Finding the right balance between multiple clouds
•Understanding the security implications of multi-cloud environments
•Tips and tricks for multi-cloud deployment success
•ServiceNow customer success stories
David Abramowski, (Senior Director Product Management, ITOM at ServiceNow)
IT Operations teams are inundated with incidents that are often related to a single failure. By reducing the number of incidents, IT gains a clear view of where to prioritize and how to stop big problems before they strike.
In this webinar, we’ll explain how to:
•Reduce the number of events and incidents
•Ensure changes to infrastructure don’t create unplanned outages
•Analyze incident history to prioritize long-term investments
Jason Hagen – Process Manager, KAR Auction Services & Heath Ramsey – Director of Customer Success, ServiceNow
Data is becoming increasingly easy to come by, but how do you harness it to derive value and drive outcomes? How can you ensure that you are delivering meaningful insights when they are needed and where they belong?
Join this webinar to learn how the IT organization at KAR Auction Services was able to evolve from operating with no visibility or standardized performance metrics to an agile business with real-time insight and the ability to make trusted business decisions. Discover how KAR was able to expand their usage of Performance Analytics and Reporting, leading to marked stability and measurable gains in performance across IT.
When a high‑profile vulnerability makes the news, does your team scramble to figure out what's affected and where they should start?
The top 10 vulnerabilities typically account for 85% of successful exploit traffic. But complex, manual processes and disparate, disconnected tools make it almost impossible for security and IT teams to come together to respond to vulnerabilities before they lead to problems.
Join Piero DePaoli and Myke Lyons from ServiceNow as they discuss and demonstrate a new approach to vulnerability response that seamlessly connects Security with IT, allowing teams to spend less time managing simple tasks and more time preventing advanced attacks.
Topics covered include:
• The essential components of effective vulnerability response
• Best practices from real‑world implementations
• Live demonstration of a new approach to security operations
Joseph Blankenship, Forrester Senior Analyst and Piero DePaoli, Senior Director, ServiceNow
The era of the megabreach is upon us. And it's had a seismic effect on global businesses. Many name‑brand organizations are spending millions dealing with the aftermath of losing customer data or intellectual property, and others are working as hard as they can to avoid the type of media attention that no one wants.
The core issue is that security teams are overwhelmed and lack the speed and agility to effectively stop a breach. The only way to make security teams more effective at stopping breaches is to automate security incident response processes.
Join guest speaker Joseph Blankenship, Forrester Senior Analyst, and Piero DePaoli, Senior Director from ServiceNow's Security Operations team, in this on‑demand webinar as they discuss and demonstrate the following.
• The need for rules of engagement to defend against breaches
• Defining policies and workflows to automate much of incident response
• Best practices for creating a response index
• Six game‑changers for efficient security incident response ‑ in action
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.
With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.
Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.