Unleash the Power of Your Operational Data: Take an Analytic Approach to Service

As a leader in IT, you are constantly challenged to build and deliver higher quality services while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement. Service automation is a key strategy to drive major improvements across cost, quality and agility in service delivery. There are many areas that could be candidates for automation. Which would be the ones to drive the greatest business impact? This is where analytics come into play. By taking an analytical approach to automation, you’ll be making the best use of the operational data you already have. Join us and find out how to:  Establish the value of structured communications as a baseline for organizing business goals and services  Leverage leading and lagging indicators to measure performance of a structured process  Align data and analytics to drive action across all stakeholders in an organization  Integrate benchmarking as the next step in business outcome improvement