Reduce IT Incidents to Eliminate Service Outages

Presented by

David Abramowski, (Senior Director Product Management, ITOM at ServiceNow)

About this talk

IT Operations teams are inundated with incidents that are often related to a single failure. By reducing the number of incidents, IT gains a clear view of where to prioritize and how to stop big problems before they strike. In this webinar, we’ll explain how to: •Reduce the number of events and incidents •Ensure changes to infrastructure don’t create unplanned outages •Analyze incident history to prioritize long-term investments

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