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How Novartis creates a mutual value between IT and Business

Today’s dynamic technology landscape requires strategic alignment, strong levels of communication, and close and easy collaboration between IT and their business technology consumers. Prioritizing work based on value, shaping demand for IT capabilities, and creating frictionless flow of information are requirements for success.

Can your organization do better in this area? If so, you’re in good company! Join the discussion on best practices for positioning relationship management at the heart of the Lightspeed Enterprise.

In this webinar, speakers from ServiceNow and Novartis will discuss:
•The importance of IT relationship management in business strategy
•Ways to improve and streamline ongoing daily operations
•How to support this critical activity, regardless of organizational maturity
Recorded Nov 10 2017 56 mins
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Presented by
Jeannine McConnell, Transformation Strategist, ServiceNow Stephen Cofone,Strategic Programs and Roadmaps Lead, Novartis
Presentation preview: How Novartis creates a mutual value between IT and Business

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Work at Lightspeed
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.

Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.

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  • Title: How Novartis creates a mutual value between IT and Business
  • Live at: Nov 10 2017 3:25 am
  • Presented by: Jeannine McConnell, Transformation Strategist, ServiceNow Stephen Cofone,Strategic Programs and Roadmaps Lead, Novartis
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