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Shift to Innovation to Achieve the Lightspeed Enterprise

Competition is always a race to the finish line. The winners will be the enterprises that can transform faster than their competition. But too many IT teams don’t have enough free time to innovate and drive the business forward. To succeed, they need the ability to create the right creative alignment and execution framework within their organizations.

Join ServiceNow CIO, Chris Bedi, and explore the journey to increasing innovation, including developing frameworks around key goals and metrics, organizational implications, and risks.

Attend this webinar to hear:
•New strategies that will move IT out of “run mode”
•How to align IT with innovation
•An execution framework for the Lightspeed Enterprise
•New metrics to measure framework execution
Recorded Dec 7 2017 41 mins
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Presented by
Chris Bedi, CIO, ServiceNow
Presentation preview: Shift to Innovation to Achieve the Lightspeed Enterprise

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  • Run IT like a business with ITAM best practices Recorded: Sep 17 2018 58 mins
    Ryan Wood-Taylor, Jerome Bomengo
    Imagine what’s possible when you run IT Asset Management from the same place that you manage the rest of your IT. In this webinar, you’ll learn from ITAM career practitioners on the people, processes, and technology required to achieve successful business outcomes. Knowing what doesn’t work is just as important as knowing what does. Tune in to hear the best practices in ITAM, become aware of the pitfalls, and conquer building a successful ITAM program at your company.

    Topics Include:
    • Overview of ITAM Best Practices
    • Interdependencies with Procurement, Discovery and IT Service Management processes
    • Review benefits and outcomes insight into the entire IT asset lifecycle provides
  • Drive IT Portfolio to Business Innovation with Raymond James Financial Recorded: Sep 11 2018 58 mins
    Anthony, Sue Desiderio, Mark Bodman
    IT4IT and the Now Platform—a real-life transformation story

    How does a company transition from impossible-to-integrate vendor solutions to an integrated platform that delivers on the promise of IT4IT? Find out in this webinar, where Sue Desiderio of Raymond James Financial shares how she is successfully re-shaping IT and enabling them to better run IT like a business.

    Join us to discover:

    The baseline foundation you need to run IT like a business

    How the IT4IT reference architecture can be realized with the Now Platform

    Why integrating ITBM with ITSM and ITOM is critical for building an IT4IT operating model

    The real value of an integrated platform for your plan, build, deliver, and run activities
  • Streamlining Workflows to Improve Internal and External Service Delivery (Howard Recorded: Aug 24 2018 64 mins
    Sheila Pickett, Deputy CIO Howard County
    Like many state and local jurisdictions, Howard County, Md., has hundreds of IT applications and systems it relies on to run an efficient government. And like many governments, Howard County found it difficult to obtain an accurate view of its IT environment to better streamline and automate processes. Until now. On March 29th at 11AM PST, Howard County’s deputy CIO is joining us for an hour-long, informative webinar on how the county uses an innovative IT management platform to streamline its workflows and ultimately provide better service both internally and externally.


    Don’t miss this webinar where you will learn:

    -Why you should be thinking about service automation to improve workflows
    -How IT automation can be easily replicated to streamline business and citizen-facing processes
    -Best practices for ensuring success as you start down the service automation path
  • Supporting Your Epic Application and Infrastructure: A Roadmap to Operational Ex Recorded: Aug 22 2018 58 mins
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    Your Electronic Health Record (EHR) is mission-critical for delivering timely, high-quality patient care. Any downtime, be it as a result of a planned change or an outage, can put your patients and hospital systems at risk.


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    During this webinar, you’ll learn:

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    -How UnityPoint Health created their own “Epic Help Button” that rapidly routes EHR-related issues to the right support teams for quick resolution

    -How to proactively identify, prioritize and respond to outages that impact critical EHR-based clinical and administrative services
  • Customer panel: Populate and maintain your CMDB with Discovery Recorded: Aug 8 2018 58 mins
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    Discussion will include best practices for deploying Discovery, such as:
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    •Configuring and deploying MID Servers
    •Developing a robust credentials strategy from the start
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  • Customer Panel: Planning a Successful CMDB Deployment Recorded: Aug 1 2018 55 mins
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    ·Establishing a proper team and governance model
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  • Using ServiceNow as your Enterprise Architecture Platform Recorded: Jun 25 2018 55 mins
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  • See ServiceNow IT Service Management in Action Recorded: Jun 22 2018 60 mins
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    Get inspired to take the next steps in modernizing your IT service management. You’re invited to join us for a live demo of how ServiceNow can help you transform work for the better.

    Attend this live demo to learn about:

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    •How ServiceNow consolidates fragmented tools and legacy systems, and automates work processes on a single cloud platform
    •How ServiceNow improves the speed, visibility, and agility of IT
  • Transform ServiceNow Data into Business Insights Recorded: Jun 22 2018 61 mins
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    ServiceNow Performance Analytics brings the power of data to stakeholders and subject matter experts at all levels of your business – delivering actionable insights where they can make the most impact. It can help your organization make better decisions, improve business services, and help align with your organization’s goals.

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    We will provide you with the resources you need to get started with Performance Analytics and drive adoption within your organization.

    By listening to this webinar, you’ll learn:

    •The importance of trusted data to drive business decisions
    •How to align stakeholders with overall company goals
    •How to drive adoption of Performance Analytics
  • How AbbVie Measures and Optimizes IT Performance with ServiceNow Recorded: Jun 22 2018 60 mins
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    Learn how to:
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  • Deliver Service Excellence with Machine Learning and Agent Intelligence Recorded: Jun 15 2018 55 mins
    Archana Penukonda (Sr. Product Marketing Manager, ServiceNow), George Rubio (Sr. Marketing Manager, ITSM, ServiceNow)
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    Hot topics:
    •Understand your readiness for machine learning
    •See Agent Intelligence in action with a live demonstration
    •Uncover best practices to boost your productivity and customer satisfaction with Agent Intelligence
  • Streamlining Workflows to Improve Internal and External Service Delivery Recorded: Jun 15 2018 64 mins
    Sheila Pickett, Deputy CIO Howard County
    Like many state and local jurisdictions, Howard County, MD, has hundreds of IT applications and systems it relies on to run an efficient government. And like many governments, Howard County found it difficult to obtain an accurate view of its IT environment to better streamline and automate processes. Until now.

    Join Howard County’s deputy CIO for an hour-long, informative webinar on how the county uses an innovative IT management platform to streamline its workflows and ultimately provide better service both internally and externally.

    Don’t miss this webinar where you will learn:
    •Why you should be thinking about service automation to improve workflows
    •How IT automation can be easily replicated to streamline business and citizen-facing processes
    •Best practices for ensuring success as you start down the service automation path
  • Digital Transformation Requires Integrated Service Management Recorded: Jun 15 2018 59 mins
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    You’ll learn how to consumerize the Self-Service Portal for end users. We’ll also demonstrate how to report incidents and follow that incident to its root cause through Problem Management and its remediation with Change Management.
  • Best Practices for Making the Move from Legacy ITSM to ServiceNow Recorded: Jun 8 2018 57 mins
    George Rubio (Sr. Technical Product Marketing Manager, ServiceNow)
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    Thousands of customers have left their legacy ITSM solutions for the ServiceNow ITSM suite—what’s holding you back? In this webinar, George Rubio, ITSM Technical Product Marketing Manager at ServiceNow, will share the best practices based on thousands of switches from legacy systems to ServiceNow.


    Attendees will learn:
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    •Key considerations for successful cloud adoption, such as setting the right objectives, reporting, integrations
    •Expert tips and tricks from real-world customer examples
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  • Champion your ServiceNow Program Across the Enterprise Recorded: Jun 8 2018 60 mins
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    Find out during this session. You will learn the keys to driving adoption, running ServiceNow as a program, introducing your success to the rest of the enterprise, and showing other departments how you can help them.

    Register for this webinar to:
    •Learn best practices for communications
    •Hear what your peers have done to successfully champion their ServiceNow program
    •Experience hands-on exercises, using time-saving templates, to jump start your journey
  • Best Practices for Implementing Strategic Portfolio Management with Forrester Recorded: May 11 2018 58 mins
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    In this webinar, guest speaker, Forrester VP and principal analyst Margo Visitacion will discuss best practices for the implementation of Strategic Portfolio Planning and why it is essential to your Digital Transformation. ServiceNow will also discuss how it provides a single platform that delivers a unified view of how business products, domains, and capabilities drive technology innovation, which it believes led to ServiceNow being named as a leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017 (Forrester Research, Inc., September 20, 2017)
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  • Best Practices for Implementing Strategic Portfolio Management with Forrester Recorded: Apr 20 2018 58 mins
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    Organizations are trying to drive transparency between IT and the business, but the range of tools and the effort required to compile and translate planning into IT portfolio investments can make business-like conversations impossible for IT.

    In this webinar, guest speaker, Forrester VP and principal analyst Margo Visitacion will discuss best practices for the implementation of Strategic Portfolio Planning and why it is essential to your Digital Transformation. ServiceNow will also discuss how it provides a single platform that delivers a unified view of how business products, domains, and capabilities drive technology innovation, which it believes led to ServiceNow being named as a leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017 (Forrester Research, Inc., September 20, 2017)
Work at Lightspeed
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.

Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.

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  • Title: Shift to Innovation to Achieve the Lightspeed Enterprise
  • Live at: Dec 7 2017 7:10 pm
  • Presented by: Chris Bedi, CIO, ServiceNow
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